Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Meza

Hamilton

Summary

Very familiar and professional when it comes to customer service, excelling in complaint handling and relationship building. Well recognized for enhancing customer satisfaction through effective issue resolution and teamwork. Skilled in financial transactions and adept at optimizing workflows to drive success in high-pressure environments. Experienced in addressing member needs and ensuring positive interaction experience. Reliable in supporting team efforts and maintaining high service standards. Always open to learning new skills.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Planet Fitness
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Trained staff on operating procedures and company services.

Customer Service Representative

CM Personnel
06.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Factory Worker

Hammacher Schlemmer
05.2020 - 12.2023
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.

Education

High School Diploma -

Hamilton High School
Hamilton, OH
05-2021

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Complaint handling
  • Issue resolution
  • Account management
  • Workflow optimization
  • Teamwork and collaboration
  • Problem resolution
  • Computer skills
  • Microsoft office

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

CM Personnel
06.2024 - 06.2024

Member Service Representative

Planet Fitness
04.2023 - Current

Factory Worker

Hammacher Schlemmer
05.2020 - 12.2023

High School Diploma -

Hamilton High School

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