Leslie Milton
Wilmington,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Senior Analyst- Payroll
ADP
Makati City, Metro Manila, Philippines
09.2017 - 03.2019
- Maintained strict confidentiality of all payroll information and records.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Processed manual checks for employees in accordance with company policies.
- Coordinated resolution of payroll discrepancies.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines
Customer Service Representative
Alorica
Makati City, Metro Manila, Philippines
01.2012 - 09.2017
- Handled 50+ inbound calls per day and addresses billing and renewal pricing from escalated customer calls and retained 75% of customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity
Customer Service Representative
APAC Customer Services, Inc
Makati City, Etro Manila, Philippines
07.2009 - 01.2012
- Answered constant flow of 50+ calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction and quality assurance score of 100%, with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information
Education
GED Diploma -
California State Board of Education
California07.2021
Diploma - Medical Coding and Insurance Billing
California Healing Arts College
Carson City, CA03.2021
Associate of Science - Website Application Development
AMA Computer Learning Center
Tacloban City. Leyte, Philippines04.2009
Skills
- Microsoft Office
- Customer Relationship Management
- 45 WPM
- Attention to details
- Time management
- Efficient Data Entry
- Company Policy Adherence
- Adaptability
- Good Listening Skills
- Teamwork
- Verbal and written communication
- Problem-solving skills
Additional Information
- LICENSE , California Department of Insurance (06/2023) Insurance Producer ( Life, Accident, Health or Sickness)
Languages
English
Full Professional
tagalog
Native or Bilingual
Timeline
Senior Analyst- Payroll
ADP
09.2017 - 03.2019
Customer Service Representative
Alorica
01.2012 - 09.2017
Customer Service Representative
APAC Customer Services, Inc
07.2009 - 01.2012
GED Diploma -
California State Board of Education
Diploma - Medical Coding and Insurance Billing
California Healing Arts College
Associate of Science - Website Application Development
AMA Computer Learning Center