Leslie Neiswander
Mount Juliet,TN
Overview
38
38
years of professional experience
1
1
Certification
Work History
Delta Airlines Skyclub Ambassador
Delta Airlines BNA
07.2022 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures .
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Care Team Member
Delta Airlines
03.2011 - Current
- Provided emotional support to passengers and their families.
- Monitored passengers, and tracked behaviors to keep Care Team supervisor well-informed.
- Assisted passengers with daily living needs to maintain self-esteem and general wellness.
- Actively engaged with SOC, phone team and more.
Airport Customer Service Agent
Delta Airlines
11.1986 - 07.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided customer service to passengers at the Ticket Counter checking into Domestic and International destinations.
- Worked and dispatched flights daily to achieve on time departures.
Education
Fashion/Design
Woodpile High School
Memphis TN05.1979
Skills
- Brand Awareness
- Customer Service
- Social Media Management
- Skyclub Lounge Access Information
Certification
- [Area of certification] Training - [Timeframe]2014-2015
- Instructor (In House) for Service From The Heart
Instructor (In-house) for Deltas Service from the Heart program 2014-2015
Instructed coworkers and team mates how to give the best customer service and Service recovery to our passengers.
Always striving for the best, trying to receive the J D Power award yearly.
Timeline
Delta Airlines Skyclub Ambassador
Delta Airlines BNA
07.2022 - Current
Care Team Member
Delta Airlines
03.2011 - Current
Airport Customer Service Agent
Delta Airlines
11.1986 - 07.2022
Fashion/Design
Woodpile High School
- [Area of certification] Training - [Timeframe]2014-2015
- Instructor (In House) for Service From The Heart