Overview
Work History
Education
Skills
Certification
Instructor (In-house) for Deltas Service from the Heart program 2014-2015
Timeline
Generic

Leslie Neiswander

Mount Juliet,TN

Overview

38
38
years of professional experience
1
1
Certification

Work History

Delta Airlines Skyclub Ambassador

Delta Airlines BNA
07.2022 - Current
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures .
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

Care Team Member

Delta Airlines
03.2011 - Current
  • Provided emotional support to passengers and their families.
  • Monitored passengers, and tracked behaviors to keep Care Team supervisor well-informed.
  • Assisted passengers with daily living needs to maintain self-esteem and general wellness.
  • Actively engaged with SOC, phone team and more.


Airport Customer Service Agent

Delta Airlines
11.1986 - 07.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided customer service to passengers at the Ticket Counter checking into Domestic and International destinations.
  • Worked and dispatched flights daily to achieve on time departures.


Education

Fashion/Design

Woodpile High School
Memphis TN
05.1979

Skills

  • Brand Awareness
  • Customer Service
  • Social Media Management
  • Skyclub Lounge Access Information

Certification

  • [Area of certification] Training - [Timeframe]2014-2015
  • Instructor (In House) for Service From The Heart

Instructor (In-house) for Deltas Service from the Heart program 2014-2015

Instructed coworkers and team mates how to give the best customer service and Service recovery to our passengers.

Always striving for the best, trying to receive the J D Power award yearly.

Timeline

Delta Airlines Skyclub Ambassador

Delta Airlines BNA
07.2022 - Current

Care Team Member

Delta Airlines
03.2011 - Current

Airport Customer Service Agent

Delta Airlines
11.1986 - 07.2022

Fashion/Design

Woodpile High School
  • [Area of certification] Training - [Timeframe]2014-2015
  • Instructor (In House) for Service From The Heart

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Leslie Neiswander