Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Shannon-Neary

Eden Prairie,MN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

33
33
years of professional experience

Work History

Ambassador, Delta Skyclub

Delta Airlines
04.1998 - 07.2020
  • Managed VIP guest relations, ensuring their needs were met in a timely manner while maintaining discretion and confidentiality.
  • Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
  • Upheld Delta policies and procedures by providing high level of customer service.
  • Resolved complex passenger situations with diplomacy, ensuring positive outcomes for both the guest and Delta
  • Maintained high level knowledge of all Delta systems to assist with irregular operations and all other service needs
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Airport Customer Service Agent

Delta Airlines
06.1996 - 04.1998
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Provided assistance during emergency situations following established protocols to ensure passenger safety.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.
  • Operated PA system to make announcements regarding flight activity.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Used various systems to prepare pre-departure and post-departure reports and passenger manifests.

Reservations Sales Specialist

Northwest Airlines
04.1987 - 06.1996
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Ensured data accuracy within reservation system by regularly reviewing entries and updating information as needed.
  • Improved customer satisfaction by efficiently handling reservation inquiries and providing accurate information.

Education

High School Diploma -

Falls Senior High
International Falls, MN

Real Estate License -

Kaplan Real Estate
Minneapolis, MN

Skills

  • Documentation and Recordkeeping
  • Reception Management
  • Support Services
  • Database Administration
  • Mail Routing
  • Client Relations
  • Travel Arrangements
  • Multitasking and Organization
  • Phone and Email Etiquette

Timeline

Ambassador, Delta Skyclub

Delta Airlines
04.1998 - 07.2020

Airport Customer Service Agent

Delta Airlines
06.1996 - 04.1998

Reservations Sales Specialist

Northwest Airlines
04.1987 - 06.1996

High School Diploma -

Falls Senior High

Real Estate License -

Kaplan Real Estate

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Sherri Shannon-Neary