Tiani Fonoti
Layton
Summary
Developed skills in relationship building, communication, and public relations within professional environment. Demonstrates strong ability to adapt to new challenges and apply effective problem-solving techniques. Seeking to transition into new field where these transferable skills can drive success and innovation.
Overview
4
4
years of professional experience
Work History
Delta Skyclub Ambassador
Delta Air Lines, Inc
09.2025 - Current
- Represented brand at events, engaging with diverse audiences to promote products and services.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to organize promotional activities and increase brand awareness.
- Greeted customers and clients to create welcoming atmosphere.
- Processed customer ticket requests efficiently, ensuring timely responses.
- Assisted customers with inquiries and provided accurate information about services and policies.
Assistant Kids Club Manager
EOS Fitness
09.2024 - 10.2025
- Managed daily club operations, ensuring exceptional member experiences and satisfaction.
- Coordinated staff schedules and training sessions to optimize service delivery.
- Implemented promotional events, enhancing member engagement and retention.
- Maintained inventory levels and ordered supplies to support operational needs.
- Facilitated engaging activities for children, promoting creativity and social interaction.
- Assisted in maintaining a safe and welcoming environment for all participants.
Barista
Dutch Bros
02.2024 - 09.2024
- Prepared high-quality beverages according to company recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Operated equipment safely, adhering to health and safety regulations.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in inventory management by restocking supplies as needed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Cashier
Malia Mislang
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted in maintaining clean and organized workspaces to enhance store environment.
Education
Bachelor of Science - Economics
Weber State University
Ogden, UTBachelor of Science - Economics
Canisius College
Buffalo, NYHigh School Diploma -
Northridge Highschool
Layton, UT05-2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Team management
- Customer engagement
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Delta Skyclub Ambassador
Delta Air Lines, Inc
09.2025 - Current
Assistant Kids Club Manager
EOS Fitness
09.2024 - 10.2025
Barista
Dutch Bros
02.2024 - 09.2024
Cashier
Malia Mislang
06.2022 - 08.2022
Bachelor of Science - Economics
Weber State University
Bachelor of Science - Economics
Canisius College
High School Diploma -
Northridge Highschool