Penny Siebert
Salt Lake City
Summary
Dedicated Flight Attendant with extensive experience in hospitality and airline services. Recognized for delivering outstanding customer care and effectively managing emergency situations while ensuring passenger safety. Committed to enhancing operational efficiency and improving travel experiences.
Overview
16
16
years of professional experience
Work History
Skyclub Ambassador
Delta Airlines
Salt Lake City
03.2013 - Current
- Engaged customers with exceptional service during travel and check-in processes.
- Assisted passengers with inquiries and resolved issues promptly and effectively.
- Collaborated with team members to enhance operational efficiency and customer satisfaction.
- Promoted loyalty programs and offered solutions to enhance passenger experiences.
- Trained new ambassadors on customer service standards and Delta's operational protocols.
Ramp Agent
Delta Air Lines, Inc
Salt Lake City
11.2010 - 03.2013
- Operated ground support equipment for aircraft servicing.
- Loaded and unloaded baggage from aircraft in a timely manner.
- Communicated with flight crews regarding baggage status and needs.
Education
Granger High School
West Valley City, UTSkills
- Customer engagement
- Issue resolution
- Operational efficiency
- Attention to detail
- Time management
- Adaptability
- Effective communication
Timeline
Skyclub Ambassador
Delta Airlines
03.2013 - Current
Ramp Agent
Delta Air Lines, Inc
11.2010 - 03.2013
Granger High School