Leslie Nicholson
Concord,NC
Summary
Dynamic Lead Service Coordinator and Commercial Sales Manager with a proven track record at Airtight Facilitech and Advance Auto Parts. Excelled in client advocacy and problem-solving, achieving consistent sales targets and fostering long-term relationships. Skilled in multitasking and teamwork, I drive customer satisfaction and loyalty through exceptional service and strategic growth initiatives.
Overview
21
21
years of professional experience
Work History
Lead Service Coordinator
Airtight Facilitech
Charlotte, NC
08.2018 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Commercial Sales Manager
Advance Auto Parts
Charlotte, NC
03.2004 - 07.2018
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Motivated team to meet and exceed sales goals.
Education
High School Diploma - GED
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Detail orientation
- Time Management
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Task Prioritization
- Attention to Detail
- Analytical Thinking
- Teamwork and Collaboration
- Decision-Making
Timeline
Lead Service Coordinator
Airtight Facilitech
08.2018 - Current
Commercial Sales Manager
Advance Auto Parts
03.2004 - 07.2018
High School Diploma - GED
Rowan-Cabarrus Community College