Leslie Nolasco
Los Angeles,CA
Summary
Dynamic technical communicator with a proven ability to craft clear, concise, and user-friendly documentation tailored to diverse audiences. Expertise in technical writing, content development, and editing, complemented by a results-driven mindset that consistently meets and exceeds project objectives. Known for fostering effective collaboration within teams and adapting seamlessly to evolving project demands. Reliability, adaptability, and meticulous attention to detail significantly enhance overall project success.
Overview
16
16
years of professional experience
Work History
Senior Technical Writer
Molina Healthcare
Long Beach, CA
06.2022 - Current
- Lead development and strategy of technical documentation for multiple operational areas, ensuring clarity and compliance with industry standards.
- Organize regular meetings with stakeholders to gather feedback on documentation needs, ensuring alignment between project goals and end-user requirements.
- Spearhead initiatives for continuous improvement of documentation processes, driving efficiency within the technical writing team.
- Collaborate with junior writers and cross-functional teams to gather information and streamline content creation processes.
- Mentor junior writers, enhancing team skills in technical writing and support with project management methodologies.
- Support project team productivity through effective project management, prioritizing tasks based on deadlines and resource availability.
- Analyze feedback from stakeholders to refine content strategy and align materials with organizational goals and regulations.
Technical Writer
Molina Healthcare
Long Beach, CA
01.2018 - 05.2022
- Developed comprehensive documentation for healthcare policies and procedures.
- Collaborated with cross-functional teams to ensure accuracy of technical content.
- Streamlined review processes by implementing standardized templates and guidelines.
- Conducted internal training sessions on documentation tools and best practices for staff.
- Led initiatives to improve clarity and usability of user documentation.
- Reviewed and edited technical documents for compliance with regulatory standards.
- Managed content updates across multiple platforms, enhancing information accessibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
Assoc Representative, Member Services
Molina Healthcare
Long Beach, CA
08.2014 - 12.2017
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction levels.
- Greeted members warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Provided detailed product knowledge to assist members in making informed decisions.
- Trained new staff on best practices for handling customer interactions and utilizing support tools effectively.
- Lead in specialized support for CA Medicaid transportation inquiries.
- Conducted follow-ups as appropriate with members to ensure resolution of issues and to maintain strong relationships.
Emergency Dispatcher
Life Alert Emergency Response
Encino, CA
01.2013 - 05.2014
- Worked in a fast paced dispatch center where the subscriber’s medical and personal needs were met over the phone. A center where empathy and the sense of urgency had to be kept intact at all times in order to help each and every subscriber at a national level.
Sales Representative
Herbalife International
Torrance, CA
01.2010 - 04.2011
- Created positive sales experience for the distributors over the phone. Identified their needs and provided with them with the information about the benefits and usage of an extensive product line. Helped distributors process orders on an international basis.
Education
Cosmetologist -
Marinello Schools of Beauty
Los Angeles, CA01-2011
High School Diploma -
Hamilton High School
Los Angeles, CA06-2008
Skills
- Project management
- Technical editing
- Data analysis
- Content strategy development and planning
- Agile methodology
- Peer review coordination
- Coaching and mentoring
- Project planning and development
- Relationship building
- Cross-functional collaboration
- Scope and conflict management
- Advanced problem solving
Languages
Spanish
English
Timeline
Senior Technical Writer
Molina Healthcare
06.2022 - Current
Technical Writer
Molina Healthcare
01.2018 - 05.2022
Assoc Representative, Member Services
Molina Healthcare
08.2014 - 12.2017
Emergency Dispatcher
Life Alert Emergency Response
01.2013 - 05.2014
Sales Representative
Herbalife International
01.2010 - 04.2011
Cosmetologist -
Marinello Schools of Beauty
High School Diploma -
Hamilton High School