Leslie Nombre
Winter Haven,Florida
Summary
Compassionate and results-driven professional with 7+ years in sales, leadership and customer retention across healthcare and personal lines insurance. Skilled in systems to enhance agent user experience and efficiency, HIPPA and CMS compliance. Elaborate in documenting workflow requirements, subject matters, cross-functional collaboration and mentorship. Very quick learner.
Overview
5
5
years of professional experience
Work History
Medicare sales Agent
Health Plan One
09.2024 - Current
- As a top performing agent, I serve as the point of contact and engage Medicare-eligible individuals through strategic Inbound assessments of their current health status and need to recommend suitable Priority Health Medicare plans to satisfy customer retention goals.
- Interpret plan data and benefits, costs, and eligibility, to demystify what insurance is and means in my compliant enrollment process.
Seasonal Trainer
Health Plan One
06.2025 - 10.2025
- Complete leadership certification to facilitate (lead)/produce (coordinate) MAQ training courses that are engaging, meet and exceed timeline expectations, complete coachings, assess performance, and certify timely Ready To Sell (RTS) status.
- Maintained detailed training documentation, collaborated with HR, supervisors, project management and directors to align on student progress, and continuously enhanced training delivery through feedback and performance evaluation.
Medicare sales agent
Spring Venture Group
06.2023 - 07.2024
- Assessing 150+ clients needs to provide tailored solutions and cultivate trust, achieving an increase in client satisfaction metrics.
- Managed 2 projects, ensuring timely execution, adherence to HIPAA standards, and successful outcomes exceeding organizational expectations.
- Fostered strong relationships with stakeholders by effectively addressing concerns, providing solutions, and maintaining quality standards.
Customer service and sales representative
AAA Carolinas- The Auto Club Group
06.2021 - 06.2023
- Achieved individual sales goals by generating new business and increasing individual customer retention goals by 18%, consistently ranking as a top-performing agent.
- Executed with urgency and efficiency, prioritizing incoming calls and delivering exceptional customer experiences in a fast-paced, goal-driven environment.
- Collaborated with team members to refine processes and contribute to organizational success.
Education
BA - Liberal Studies
Bethune-Cookman University
Daytona Beach, FL11.2020
2-15 Licensed - Life, Health Insurance and Variable Annuities
ITIL 4, Agile Project Leadership, Project Management Foundations
2-20 Licensed - Property & Casualty Insurance
Skills
- Customer Care and retention
- Project Management
- Agile methodologies
- Scheduling
- Scope management
- Technical Proficiency
- EPIC-CRMs
- ITIL Foundation
- Microsoft Office
- PowerPoint
- Cognota
- NICEIEX
Personal Information
Lead sales agent with project coordinator training
Timeline
Seasonal Trainer
Health Plan One
06.2025 - 10.2025
Medicare sales Agent
Health Plan One
09.2024 - Current
Medicare sales agent
Spring Venture Group
06.2023 - 07.2024
Customer service and sales representative
AAA Carolinas- The Auto Club Group
06.2021 - 06.2023
BA - Liberal Studies
Bethune-Cookman University