Leslie Norman
Carrollton,KY
Summary
Dedicated professional with proven abilities in customer service, order processing, and team collaboration. Skilled in analyzing feedback to drive process improvements, enhancing overall customer experience.
Overview
11
11
years of professional experience
Work History
Planeside Agent
Amazon
Florence, Kentucky
06.2021 - 04.2026
- Streamlined order processing workflows, enhancing efficiency through team collaboration.
- Trained new agents on customer service protocols and best practices.
- Analyzed customer feedback to resolve issues and identify solutions.
- Facilitated interdepartmental communication, improving service delivery and responsiveness.
- Participated in team meetings to discuss process improvements and challenges.
- Evaluated and identified process improvement opportunities, enhancing overall customer experience.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Customer Service Representative
Federal Express
Hebron, Kentucky
01.2019 - 06.2021
- Managed customer inquiries via phone, email, and live chat platforms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service through effective communication and problem-solving.
- Assisted customers with shipment tracking and delivery status updates.
- Educated customers on service offerings and shipping options available.
- Trained new employees on customer service protocols and best practices.
Barista
New Spring
Wichita, Kansas
01.2015 - 01.2019
- Prepared high-quality coffee beverages for customers daily.
- Provided exceptional customer service to enhance guest experience.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash register transactions accurately and efficiently.
- Maintained cleanliness and organization of the coffee shop environment.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY06-2015
Skills
- Order processing
- Customer service
- Team collaboration
- Process improvement
- Data analysis
- Communication skills
Timeline
Planeside Agent
Amazon
06.2021 - 04.2026
Customer Service Representative
Federal Express
01.2019 - 06.2021
Barista
New Spring
01.2015 - 01.2019
High School Diploma -
Bullitt East High School