Leslie Ochoa
Rome,GA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Cashier
Walmart
03.2019 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Cashier
JCPenney
05.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certificate - Phlebotomy
Georgia Northwestern Technical College
Rome, GA12.2024
Skills
- Payment Processing
- Payment Collection
- Drawer Balancing
- Product Restocking
- Cash Handling
- Customer Service
- Money Handling
- Cash Register Systems
- Product Knowledge
- Written and Verbal Communication
- Refunds and Exchanges
- Liquor Law Compliance
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Walmart
03.2019 - 09.2023
Customer Service Cashier
JCPenney
05.2018 - 12.2018
Certificate - Phlebotomy
Georgia Northwestern Technical College