Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Hi, I’m

Leslie Olesen

Otis,OR

Summary

Dynamic professional with extensive experience in patient advocacy and support services at Oasis Senior Advisors. Specialist in healthcare system navigation with a focus on patient needs assessment and collaborative problem-solving. Demonstrated success in improving patient outcomes through effective communication and resource management. Experienced in coordinating multidisciplinary teams to enhance service delivery and streamline processes, and in enhancing patient outcomes. Committed to empowering families through effective communication and compassionate support.

Overview

33
years of professional experience

Work History

Alzheimer's Association
Loveland

Support Group Facilitator
11.2022 - 03.2024

Job overview

  • Facilitated discussions on grief and trauma while ensuring confidentiality.
  • Educated members on topics tailored to individual needs.
  • Actively listened to participant stories and provided relevant advice.
  • Encouraged engagement in discussions, activities, and exercises.

Disabled Resource Services
Loveland

Board Member
11.2022 - 02.2024

Job overview

  • Guided ethical decision-making processes to uphold organizational integrity.
  • Facilitated effective communication among board members during critical decisions.
  • Collaborated with executive team to identify and secure alternative funding sources.
  • Contributed to long-term vision and strategic planning for sustainable organizational growth.

Oasis Senior Advisors Franchise Systems
Lake Bluff

Senior Patient Advocate
06.2016 - 06.2021

Job overview

  • Provided emotional support to families facing difficult medical decisions or prolonged illnesses.
  • Developed relationships with physicians, hospitals, and other health care providers to advocate for better patient outcomes.
  • Participated in community outreach activities such as health fairs to educate individuals about their rights as a healthcare consumer.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Conducted research on new treatments available to patients based on diagnosis or symptoms.

American Medical Resource Institute
Lake Zurich

President, Professional Programs
05.1991 - 06.2015

Job overview

  • Identified new business opportunities through market research.
  • Initiated projects aimed at improving customer service standards across departments.
  • Represented the organization at community events and public forums to promote its mission.
  • Collaborated with staff members to ensure operational efficiency of the organization.

Education

Lake Forest Graduate School of Management
Lake Forest, IL

MBA from People And Project Management
06-1995

Northeastern Illinois University
Chicago, IL

Master of Arts from History/Human Resources
06-1985

Triton Community College
River Grove, IL

Associate of Science from Nursing
06-1978

Skills

  • Patient support services
  • Healthcare system navigation
  • Patient interviewing skills
  • Patient needs assessment and referral
  • Communicating to patients and families
  • Collaborative Problem-solving
  • Goal setting
  • Safety monitoring

Affiliations

  • Glass artist
  • Volunteer with my therapy dog partner at local health care facilities
  • Hiking

Timeline

Support Group Facilitator

Alzheimer's Association
11.2022 - 03.2024

Board Member

Disabled Resource Services
11.2022 - 02.2024

Senior Patient Advocate

Oasis Senior Advisors Franchise Systems
06.2016 - 06.2021

President, Professional Programs

American Medical Resource Institute
05.1991 - 06.2015

Lake Forest Graduate School of Management

MBA from People And Project Management

Northeastern Illinois University

Master of Arts from History/Human Resources

Triton Community College

Associate of Science from Nursing

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Leslie Olesen