Leslie Olveda
Albuquerque,NM
Summary
Business Administration student with experience supporting operational workflows, training coordination, and data tracking in corporate and educational environments. Skilled in maintaining accurate records, analyzing program data, and improving processes to support team performance. Strong collaborator with experience working across cross-functional teams to ensure efficient operations and clear communication. Bilingual in English and Spanish. Seeking to contribute organizational, analytical, and systems coordination skills as a Business Undergraduate Intern in Aircraft Compatibility.
Overview
2027
2027
years of professional experience
Work History
Financial Services Associate | Health & Wellness Benefits
Fidelity Investments
07.2024 - Current
- Serve as a front-line ambassador for Fidelity, delivering professional, empathetic, and service-oriented support to associates and participants.
- Support daily business operations by managing participant inquiries, documentation, and workflow tracking in a regulated corporate environment
- Analyze recurring issues and workflow patterns to support process improvements and reduce delays
- Collaborate cross-functionally with internal teams to resolve complex cases and improve service delivery
- Handle sensitive financial and personal data with strict attention to confidentiality and accuracy
Loan & Participant Maintenance Support (Internal Role)
- Process participant and client requests to update critical personal data, including Social Security numbers, dates of birth, and account information
- Verify, review, and maintain highly sensitive information in secure systems with strict adherence to compliance and data integrity standards
- Ensure accuracy and completeness of updates to prevent downstream errors and maintain system reliability
- Communicate directly with clients and internal teams to resolve discrepancies and fulfill requests efficiently
Summer Literacy Instructor
New Mexico Public Education Department
06.2024 - 07.2024
- Coordinated program schedules, training materials, and daily operations to support instructional delivery
- Tracked attendance, performance metrics, and program data to support reporting and program evaluation
- Maintained organized documentation systems to ensure accuracy and accessibility of records
- Partnered with educators and administrators to improve workflow efficiency and program execution
Substitute Teacher
ESS
01.2023 - 05.2024
- Adapted quickly to new environments while maintaining structured workflows and operational continuity
- Managed attendance tracking, documentation, and scheduling across multiple classrooms
- Collaborated with staff to ensure smooth daily operations and meet program needs
- Supported coordination and logistics for school activities and events
Education
Bachelor of Science - Business Administration
Western Governors University (WGU)
12-2026
Associate Of Applied Science - Integrated Studies
Central New Mexico Community College
05-2024
High School -
Belen High School
05-2022
Skills
- Data Tracking, Reporting & Metrics Analysis
- Training Coordination & Program Support
- Process Improvement & Workflow Optimization
- Documentation Management & Record Accuracy
- Microsoft Office Suite, Teams, Zoom
- Cross-Functional Collaboration & Communication
- Confidential Information Handling & Compliance
- Analytical Thinking & Problem Solving
- Bilingual: Fluent in English & Spanish
RELEVANT COURSEWORK
- Strategic Training & Development
- Organizational Behavior
- Talent Acquisition
- Business Communication
- Business Ethics
- Business Information Systems
- Applied Probability & Statistics
- Critical Thinking: Reason and Evidence
Timeline
Financial Services Associate | Health & Wellness Benefits
Fidelity Investments
07.2024 - Current
Summer Literacy Instructor
New Mexico Public Education Department
06.2024 - 07.2024
Substitute Teacher
ESS
01.2023 - 05.2024
Loan & Participant Maintenance Support (Internal Role)
Bachelor of Science - Business Administration
Western Governors University (WGU)
Associate Of Applied Science - Integrated Studies
Central New Mexico Community College
High School -
Belen High School