Leslie Ortega
Las Vegas,NV
Summary
Enthusiastic with career success providing spa services to guests. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Receptionist
MGM Resorts
06.2023 - Current
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
Cashier
Fifth Avenue Restaurant Group
10.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
High School Diploma -
Valley High School
Las Vegas, NV05.2017
Skills
- Strong Organization
- Reservations Coordination
- Guest Relations
- Telephone support
- Customer service focus
Certification
- Licensed Esthetician
Aveda Institute Las Vegas, May 2021
Languages
Spanish
Professional Working
Timeline
Spa Receptionist
MGM Resorts
06.2023 - Current
Cashier
Fifth Avenue Restaurant Group
10.2021 - Current
High School Diploma -
Valley High School