Leslie Osorio
San Antonio,TX
Summary
Dedicated Bilingual LMRT with MA skills and over 7 years of customer service and administrative experience in healthcare, insurance, and behavioral therapy settings. Seeking a growth-oriented position where strong organizational, interpersonal, and technical skills can support team and patient success.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
City Of San Antonio
San Antonio, Texas
08.2025 - Current
- Assisted teachers in preparing classroom materials and resources.
- Maintained student records to track progress and attendance.
- Participated in training sessions for professional development and classroom techniques.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
Registered Behavioral Therapist
ACES
San Antonio, Texas
02.2025 - 08.2025
- Implemented individualized treatment plans for clients with behavioral challenges.
- Assisted in conducting assessments to determine client needs and progress.
- Engaged clients in therapeutic activities to promote skill development.
- Participated in training sessions to enhance therapeutic techniques and knowledge.
- Implemented evidence-based teaching strategies for individuals with ASD to improve language, social skills, self-help skills, and academic performance.
- Monitored client progress by collecting data on target behaviors and graphing results for review.
Licensed Insurance Agent
Allstate Insurance Co
Remote
06.2022 - 02.2025
- Educated customers on policy benefits and terms.
- Collaborated with underwriters to facilitate policy approvals.
- Assisted clients in selecting appropriate insurance coverage options.
- Utilized CRM software to track leads and manage client interactions.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Exceeded company sales goals for new policies.
Treatment Coordinator
Stonelake Family Dental
Frisco, Texas
08.2021 - 06.2022
- Coordinated patient appointments and managed schedules for efficient treatment flow.
- Communicated with patients to explain procedures and address concerns effectively.
- Assisted patients with insurance verification and financial arrangements timely.
- Supported the team in optimizing workflow processes for improved patient experience.
- Provided education and resources to help patients understand their treatment options.
- Conducted financial consultations with patient and set up payment plans.
Front Desk Administrator
Prisma Dental
Frisco, Texas
01.2020 - 08.2021
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed appointment scheduling using dental practice management software.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Maintained front desk organization, ensuring a professional appearance at all times.
- Addressed patient concerns with empathy, fostering positive relationships within the practice.
Lead Receptionist
Smile Magic Dental
Denton, Texas
01.2017 - 01.2020
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and maintained organized patient records using dental management software.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Trained new reception staff on office procedures and customer service standards.
- Assisted in marketing initiatives to promote services offered at the dental practice.
Education
LMRT + MA Skills - Limited Medical Radiology Technician
The College of Health Care Professions
TX11-2025
High School Diploma -
Little Elm High School
Little Elm, TX05-2017
Skills
- Bilingual (Spanish - Fluent)
- Patient care
- Individualized treatment
- Leadership
- Customer service
- Record keeping
- Data analysis
- HIPPA Compliance
- BLS Certified
- CPR Certified
INTERNSHIP
Radiologic Technology Externship
Helotes Chiropractic Clinic | Helotes, TX | Aug 2025 – Sep 2025
- Performed extremity and spine radiographs under supervision
- Applied scatter control and anatomical angulation techniques for optimal imaging
- Ensured patient comfort and safety during procedures
- Led in Front Desk Administrative duties such as scheduling, payments, and data collection.
- Provided Therapy prior to patients being adjusted
Injury and Health Institute & Urgent Care | San Antonio, TX | Sep 2025 – Nov 2025
- Performed extremity, chest, and spine radiographs under supervision
- Applied scatter control and anatomical angulation techniques for optimal imaging
- Assisted with PACS uploads and digital post-processing
- Ensured patient comfort and safety during procedures
Medical Assistant Practicum
Injury and Health Institute & Urgent Care| Sep 2025 – Nov 2025
- Took vitals, administered injections, and assisted in lab collection
- Managed patient flow and scheduling
- Supported minor procedures and maintained sterile technique
- Documented patient histories in EMR systems
Timeline
Teacher's Assistant
City Of San Antonio
08.2025 - Current
Registered Behavioral Therapist
ACES
02.2025 - 08.2025
Licensed Insurance Agent
Allstate Insurance Co
06.2022 - 02.2025
Treatment Coordinator
Stonelake Family Dental
08.2021 - 06.2022
Front Desk Administrator
Prisma Dental
01.2020 - 08.2021
Lead Receptionist
Smile Magic Dental
01.2017 - 01.2020
LMRT + MA Skills - Limited Medical Radiology Technician
The College of Health Care Professions
High School Diploma -
Little Elm High School
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