Leslie Padilla
Miami
Summary
Results-driven sales leader with expertise in consultative solution selling and customer experience management. Proven ability to drive revenue growth and enhance client retention through strategic needs analysis and cross-functional project management.
Overview
18
18
years of professional experience
Work History
Integrated Solutions Consultant
AT&T Wireless
Miami
08.2019 - Current
- Consulted with residential consumers during product installation to identify and recommend custom integrated solutions, exceeding monthly sales and service metrics for voice and entertainment portfolios.
- Cultivated immediate rapport with clients to facilitate personalized onboarding, ensuring seamless application setup and feature integration that maximized product adoption.
- Strategic Needs Analysis: Deliver expert consultations by evaluating individual household needs, resulting in high-value service upgrades and enhanced customer satisfaction scores.
- Operational Excellence: Maintain 100% compliance with corporate standards for equipment management and vehicle maintenance, ensuring a professional brand image during all field interactions.
- Analyzed performance data to refine sales pitches and technical troubleshooting, driving regional market growth and enhancing service excellence.
System Designer
Magnolia Best Buy
Miami
04.2017 - 08.2019
- Top-Performing Regional Sales Leader: Achieved highest sales volume in Southeast Region for 6-month and 12-month benchmarks, driving significant revenue growth.
- High-Impact Client Retention: Cultivated a loyal client base resulting in 42% repeat and referral business, significantly outperforming the regional average of 23%.
- Strategic Network Development: Developed and leveraged network of architects, builders, and designers to identify and execute complex, high-end smart home solutions, enhancing project delivery.
- End-to-End Project Management: Conducted specialized A/V consultations, drafted technical proposals/bids, and managed performance agreements for custom residential integrations.
- Consultative Solution Selling: Designed bespoke smart home ecosystems through advanced discovery tactics, aligning client lifestyle needs with technical requirements.
- CRM & Relationship Excellence: Managed the full sales lifecycle through meticulous CRM documentation and proactive post-sale follow-up to ensure long-term satisfaction and brand advocacy.
Retail Store Manager
AT&T Wireless
Miami
07.2015 - 04.2017
- National Performance Leader: Collaborated with Southwest regional leadership to execute strategic initiatives that secured a Top 8% National Ranking among all corporate-operated retail stores.
- Revenue & Quota Excellence: Consistently outperformed financial targets, maintaining a 112% average sales quota throughout tenure while maximizing recurring margins.
- Developed critical thinking and mentorship frameworks, coaching 17 team members into management and promotion-level roles.
- Operational Management: Directed all aspects of the talent lifecycle for a high-volume location, including interviewing, hiring, and performance management/terminations for a diverse retail team.
- Customer Experience Strategy: Cultivated a high-performance culture centered on "discovery and collaboration," consistently leading the market in customer reputation, service, and productivity metrics.
- Facilitated real-time floor observations and feedback loops to refine sales techniques and elevate customer service standards.
Assistant Store Manager
AT&T Wireless
Miami
09.2008 - 06.2015
- Drove Exponential Growth: Led a cross-functional sales team to achieve a year-over-year growth trajectory of 78% to 111%, consistently outperforming regional benchmarks.
- Coordinated daily operations for multiple retail storefronts, managing workforce of 35+ employees to maintain optimal operational performance.
- Developed and implemented standardized coaching protocols as Training Liaison across 7 regional locations, auditing management performance to enhance leadership effectiveness.
- Cultivated customer-centric culture, achieving Top 5% National Ranking in customer experience (CX) scores through effective partnership building.
Education
Bachelor of Science - Business Management
Barry University
Miami, FL12-2025
Skills
- Strategic Sales Leadership
- Consultative Solution Selling
- Talent & Mentorship
- CX & Retention
- Project management
- Bilingual (English/Spanish) Technical Proficiency
Languages
English
Professional
Spanish
Professional
Accomplishments
- • Awarded Patriotic Employer in 2017 for my employment focus and support of military team members
• No. 1 Retail Store in the District in January 2017 for top sales performance metrics
• 100% Perfect Score in Annual Retail Store Audit of Operations 2016
• Top 10% in the highest retail store audit score in 2012 and 2014
• Best Service Mystery Shops in 2014
• Highest ACC SFTE (accessory sales for full-time employee) in the store in 2015
Timeline
Integrated Solutions Consultant
AT&T Wireless
08.2019 - Current
System Designer
Magnolia Best Buy
04.2017 - 08.2019
Retail Store Manager
AT&T Wireless
07.2015 - 04.2017
Assistant Store Manager
AT&T Wireless
09.2008 - 06.2015
Bachelor of Science - Business Management
Barry University