Brittanie Hinton
Raleigh,NC
Summary
An energetic and dedicated worker with 15+ years of customer service, sales and volunteer experience. To attain a position utilizing skills and experience to exemplify high quality performance that exceeds customer/client and staff expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Integrated Solutions Consultant
AT&T
04.2022 - 07.2023
- Provide while glove service to new and existing customers
- Offer integrated solutions to customers driving new sales
- Provide and assist with internet, tv and mobile services
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Performed detailed research of customer business structures to accurately tailor services to unique needs of each.
FT Evening Manager
Food Lion
01.2021 - 07.2022
- Assist Store Manager and Assistant Store Manager with day-to-day operations of entire store for night shift including managing over 50 associates
- Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
- Ensure that staffing schedules across departments meet business needs
- Ensure compliance with local, state and federal regulations
- Maximize sales through excellent customer service
- Minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for
- Provides coaching for associates to recognize and prevent losses.
FT Customer Service Manager
Food Lion
01.2018 - 01.2021
- Supervise Office Assistants and Cashiers
- Creating dynamic schedule
- Hiring/staffing store
- Operating customer service desk
- Bank deposits; sending and receiving.
- Ordering cash and coins as needed for store
- Making sure all reports and inventories are accurate
- Cash management
- Key holder
- Western Union Agent/bill payments and money orders
- Opening and closing store
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Pandora Jewelry
01.2016 - 01.2020
- Cross-sailing products
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Customer Service Manager/Bookkeeper
Food Lion
01.2015 - 01.2018
- Supervise Office Assistants and Cashiers
- Handling customer complaints
- Operating customer service desk
- Bank deposits; sending and receiving
- Ordering cash and coins as needed for store
- Making sure all reports and inventories are accurate
- Cash management
- Key holder
- Western Union Agent/bill payments and money orders
FT Specialty Merchandizing Associate
FoodLion
01.2013 - 01.2015
- Ensure proper ordering of merchandise; general and specialty
- Stocking and rotating products by self life
- Reclaiming damaged products
- Engage with customers for to create positive shopping experience
- Maintaining standards according to Grocery Standard Practice Manual
Assistant Customer Service Manager/Bookkeeper
Food Lion
01.2011 - 01.2013
- Supervise Office Assistants and Cashiers
- Handling customer complaints
- Operating customer service desk
- Bank deposits; sending and receiving
- Ordering cash and coins as needed for store
- Making sure all reports and inventories are accurate
- Cash management
- Key holder
- Western Union Agent/bill payments and money orders
Certified Nursing Assistant
Home Care Assistance
01.2011 - 01.2011
- Assist and supervise client in everyday activity
- Provide companionship.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Office Assistant
Food Lion
01.2005 - 01.2011
- Supervise Cashiers
- Managing customer service desk
- Key holder
- Western Union Agent/bill payments and money orders
Education
High School Diploma -
Southeast Raleigh High School
Raleigh, NC05.2006
Some College (No Degree) -
East Carolina University
Greenville, NCSome College (No Degree) -
Wake Technical Community College
Raleigh, NCSkills
- MS Office
- Able to quickly grasp new concepts
- Negotiation and Conflict Resolution
- Customer Loyalty
- Sales Leadership
- Overseeing Employees
Certification
Certified Nursing Assistant I 02/2011-02/2013 Nurse Aide 1 Listing Number: 411043
Timeline
Integrated Solutions Consultant
AT&T
04.2022 - 07.2023
FT Evening Manager
Food Lion
01.2021 - 07.2022
FT Customer Service Manager
Food Lion
01.2018 - 01.2021
Sales Associate
Pandora Jewelry
01.2016 - 01.2020
Assistant Customer Service Manager/Bookkeeper
Food Lion
01.2015 - 01.2018
FT Specialty Merchandizing Associate
FoodLion
01.2013 - 01.2015
Assistant Customer Service Manager/Bookkeeper
Food Lion
01.2011 - 01.2013
Certified Nursing Assistant
Home Care Assistance
01.2011 - 01.2011
Office Assistant
Food Lion
01.2005 - 01.2011
High School Diploma -
Southeast Raleigh High School
Some College (No Degree) -
East Carolina University
Some College (No Degree) -
Wake Technical Community College
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