Israel Lopez

Key Responsibilities:

• Customer Consultation: Conducted in-home consultations with customers to understand their needs, preferences, and requirements related to AT&T products and services.
• Product Knowledge: Demonstrated a comprehensive understanding of AT&T's products and services, including internet, TV, home phone, and other related offerings.
• Solution Provisioning: Provided personalized solutions to customers based on their specific needs, recommending appropriate AT&T products and services.
• Installation and Setup: Performed installations and set up of AT&T services within customers' homes, ensuring that all equipment is configured correctly and meets the customers' expectations.
• Troubleshooting: Addressed any technical issues or concerns that customers may have, troubleshooting problems and resolving them promptly to ensure customer satisfaction.
• Customer Education: Educated customers on the features and functionalities of AT&T products and services, ensuring they have a clear understanding of how to use and maximize the benefits of their subscriptions.
• Sales and Upselling: Identified opportunities for upselling or cross-selling additional AT&T products and services based on the customers' needs and preferences.
• Documentation: Maintained accurate and up-to-date documentation of customer interactions, service provided, and any relevant information.
• Customer Follow-Up: Conducted follow-up communications with customers to ensure satisfaction, address any additional questions or concerns, and gather feedback.
• Adherence to Policies and Procedures : Adherence to AT&T's policies, procedures, and guidelines related to customer interactions, installations, and troubleshooting.
• Enhanced client satisfaction by providing customized integrated solutions tailored to their specific needs.
• Consistently maintained proper care of the company-provided vehicle, including regular scheduled maintenance, timely repairs, and upkeep of cleanliness. Implemented a proactive maintenance schedule that resulted in increased reliability and reduced downtime.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

• Enhanced order accuracy by diligently picking and packing items according to customer specifications.
• Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
• Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
• Expedited order processing time with proficient use of warehouse management software and scanning equipment.
• Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
• Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
• Utilized material handling equipment responsibly, reducing workplace accidents and maintaining an organized warehouse layout conducive to efficient operations.
• Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
• Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
• Performed proper lifting and handling techniques to maintain safe working environment.