Summary
Overview
Work History
Education
Skills
Timeline
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MURICEO FELIX

San Diego,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Premier Service Consultant

AT&T
San Diego, USA
10.2023 - Current
  • Delivered exceptional customer service to AT&T Premier customers for seamless, personalized experiences.
  • Assisted business and individual clients with account management and billing inquiries.
  • Processed transactions for new activations, device upgrades, and contract renewals.
  • Troubleshot technical issues, resolving concerns efficiently to boost customer satisfaction.
  • Collaborated with internal teams to address escalated issues and ensure top tier service.
  • Consistently exceeded sales and service performance targets throughout tenure.

Front Desk Agent

FAIRMONT GRAND DEL MAR
San Diego, USA
01.2022 - 10.2024
  • Facilitated collaboration among internal departments to drive guest satisfaction.
  • Executed accounting functions, including accounts payable, receivable, and auditing.
  • Oversaw invoicing and negotiated rates for large clients and business guests.
  • Computed bills, collected payments, posted charges, and processed adjustments accurately for guests.

Technical Specialist

APPLE, INC.
Sacramento, USA
01.2019 - 01.2022
  • Resolved technical issues for Apple hardware, software, and services with efficiency.
  • Diagnosed and troubleshot Mac computers, iPhones, iPads, and other devices effectively.
  • Delivered precise solutions promptly to enhance customer satisfaction.
  • Identified upselling opportunities for Apple products based on customer preferences.
  • Empowered users through training sessions to maximize device functionality.

Education

High School Diploma -

Elk Grove High School
Elk Grove, CA
06-2016

Skills

  • Strong written and verbal communication
  • Conflict resolution
  • Google Workspace
  • Microsoft Office Suite
  • Sales target achievement
  • Account management

Timeline

Premier Service Consultant

AT&T
10.2023 - Current

Front Desk Agent

FAIRMONT GRAND DEL MAR
01.2022 - 10.2024

Technical Specialist

APPLE, INC.
01.2019 - 01.2022

High School Diploma -

Elk Grove High School

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