Leslie Paz-Ortega
Essex,MD
Summary
Dedicated and diligent employee with a strong focus on customer service, multitasking, and time management. Committed to providing each customer with a positive and memorable experience. Known for exceptional ability to efficiently handle multiple tasks, ensuring all customer needs are met. Passionate about delivering exceptional service, striving to exceed expectations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sharpened Image Inc
Middle River, MD
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Mary Kraft Staffing and Associates
Middle River, MD
02.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Staples
Baltimore, MD
03.2022 - 01.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Improved customer service wait times to mitigate complaints.
Team Member
Chick-fil-A
Baltimore, MD
08.2021 - 12.2021
- Processed and retrieved customer special orders.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06.2022
Skills
- Verbal and Written Communication
- Customer Service
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Reliable and Punctual
- Listening Skills
- Fluent in Spanish
- Friendly, Positive Attitude
- Good Work Ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Sharpened Image Inc
02.2024 - Current
Customer Service Representative
Mary Kraft Staffing and Associates
02.2023 - 10.2023
Sales Associate
Staples
03.2022 - 01.2023
Team Member
Chick-fil-A
08.2021 - 12.2021
High School Diploma -
Chesapeake High School