Leslie Perez

• Accurately complete a range of financial transactions, including deposits, loan payments, check cashing, and withdrawals.
• Resolved customer disputes promptly in accordance with bank policies and procedures.
• Provide exceptional customer service by addressing account inquiries, resolving issues, and processing night and mail deposits.
• Maintain comprehensive and precise records of all transactions, ensuring compliance with banking regulations and company policies.

• Developed and maintained an in-depth knowledge of wireless products, Apple technology, pricing plans, and service features.
• Provided expert advice and information on new product releases and software, assisting customers in making informed purchasing decisions.
• Achieved and surpassed sales targets by employing effective sales strategies and delivering outstanding customer service.

• Delivered high-quality customer support in both English and Spanish, addressing inquiries, resolving issues, and providing information on products and services.
• Utilized bilingual skills to enhance communication with a diverse customer base, improving overall customer satisfaction and service efficiency.
• Documented call details and customer interactions accurately, contributing to a streamlined support process and comprehensive customer records.

• Delivered administrative support by performing data entry, document preparation, and inventory management of classroom supplies.
• Assisted in organizing and maintaining classroom materials, enhancing the efficiency of daily operations and instructional activities.
• Coordinated with faculty and staff to support classroom management and student engagement.
• Intervened when necessary to de-escalate conflicts between students or with staff.
• Conducted small group instruction on topics such as study skills and conflict resolution.

Boost Mobile: Reading, PA — Sales Representative
September 2017 - January 2018

• Offered exceptional customer service by addressing inquiries, resolving issues, and providing tailored service solutions.
• Maintained a professional demeanor while facilitating sales, ensuring a positive customer experience and fostering long-term relationships.
• Implemented sales techniques to meet and exceed performance goals, contributing to overall revenue growth.