Lulian Said
Port St. Lucie,FL
Summary
Dynamic and detail-oriented banking professional with proven expertise in cash handling and customer relationship development at PNC Bank. Recognized for enhancing transaction accuracy and fostering trust through confidentiality. Adept at managing high-volume transactions while delivering exceptional service with patience and empathy. Committed to maintaining compliance and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BankTeller
PNC Bank
07.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Cash Office Associate
Winn Dixie Supermarket
05.2021 - 07.2024
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Trained new employees on proper cash routines, procedures, and requirements.
Education
Bachelor of Science - Accounting And Finance
IRSC
Port St. Lucie Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Cash handling expertise
Certification
Information in cyber security certificate
Financial management certificate
(Both in progress)
Languages
Arabic
Native or Bilingual
Timeline
BankTeller
PNC Bank
07.2024 - Current
Cash Office Associate
Winn Dixie Supermarket
05.2021 - 07.2024
Bachelor of Science - Accounting And Finance
IRSC
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