Leslie Perry
Englewood,FL
Summary
Professional with extensive experience in customer relations and bar management. Demonstrated ability to deliver exceptional service and ensure guest satisfaction. Expertise in operations management and relationship building to drive repeat business. Recognized for strong conflict resolution skills and commitment to enhancing overall business performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Wine Bar Manager
Rumours Wine Bar
Englewood, Florida
12.2022 - Current
- Oversaw daily bar operations, ensuring seamless service and customer satisfaction.
- Trained and supervised bar staff on wine selection and exceptional customer service standards.
- Cultivated positive relationships with patrons to elevate guest experiences.
- Organized staff schedules for optimal coverage during peak hours.
- Managed daily operations, including opening and closing duties, cash handling, and payroll processing.
- Scheduled employee shifts to ensure efficient workflow.
Server and Bartender
Vino Loco Wine and Tapa's Bar
Englewood, Florida
01.2019 - 12.2022
- Delivered exceptional customer service in a fast-paced wine and tapas bar.
- Recommended wine pairings to elevate guest dining experiences.
- Directed table configurations and ensured pristine conditions for maximum guest comfort.
- Managed customer inquiries while resolving issues promptly and professionally.
- Ensured guest satisfaction and managed opening and closing duties.
- Took orders from customers accurately and promptly.
- Executed money transactions with precision.
Realtor
William Raveis Real Estate
Osterville, Massachusetts
07.2011 - 11.2018
- Guided clients through home buying and selling processes, ensuring smooth transactions.
- Conducted market analysis to assess property values and identify trends.
- Negotiated contracts and facilitated all aspects of client transactions.
- Developed effective marketing strategies to enhance property listings.
- Coordinated property showings and organized open houses for prospective buyers.
- Cultivated strong client relationships to maintain high satisfaction levels.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes.
- Prepared essential legal documents, including purchase agreements and deeds.
Realtor
Today Real Estate
Centerville, Massachusetts
02.1999 - 07.2011
- Guided clients through home buying and selling processes, ensuring smooth transactions.
- Conducted market analysis to assess property values and identify trends.
- Developed effective marketing strategies to enhance property visibility.
- Negotiated contracts and managed transactions for clients, securing favorable terms.
- Coordinated property showings and open houses to attract potential buyers.
- Cultivated strong client relationships to promote ongoing satisfaction and referrals.
- Researched local neighborhoods, offering clients valuable insights for informed decisions.
- Collaborated with mortgage brokers and inspectors to facilitate seamless transactions.
Education
Associate of Science - Hotel, Resort And Restaurant Management
Bay State Junior College
Boston, MA05-1989
Skills
- Wine selection and expertise
- Payment processing and reconciliation
- Customer relationship management
- Problem-solving and decision-making
- Service oriented
- Event coordination
Affiliations
Yoga and mindfullness
Swimming and boating
Kyaking
Gardening
Travel
Accomplishments
- Top Producer in Real Estate
Certification
- Licensed Realtor
- Certified 200 hour Yoga Teacher Trainer
References
References available upon request.
Timeline
Wine Bar Manager
Rumours Wine Bar
12.2022 - Current
Server and Bartender
Vino Loco Wine and Tapa's Bar
01.2019 - 12.2022
Realtor
William Raveis Real Estate
07.2011 - 11.2018
Realtor
Today Real Estate
02.1999 - 07.2011
Associate of Science - Hotel, Resort And Restaurant Management
Bay State Junior College