Leslie Price

Supervised and trained customer service team members to provide exceptional service, assist customer with online reservation,check in/out service.

• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Put together schedule for floor staff according to skill sets and coverage needs.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.