Leslie Ramey
Melbourne,FL
Summary
Dedicated professional skilled in customer service, multitasking, and time management. Proven experience in managing confidential information while ensuring compliance with regulations. Committed to delivering positive customer experiences consistently.
Overview
31
31
years of professional experience
Work History
Homeschool Educator
Self-employeed
Melbourne, Florida
08.2021 - Current
- Designed and implemented lesson plans and daily schedules to enhance student learning experiences.
- Managed academic transcripts, attendance logs, and student portfolios to uphold compliance with state regulations.
- Researched, budgeted, and procured educational software, textbooks, and curriculum materials annually.
Direct Sales Representative/Sales Team Lead
Christian Care/Medi-Share
Melbourne, FL
12.2003 - 01.2007
- Handled high volume of inbound calls and web chats, enhancing member engagement and support.
- Provided prospective members with accurate, up-to-date information on medical programs, eligibility, benefits, and enrollment, facilitating informed decision-making.
- Advised existing members on medical expenses, billing, and whether specific healthcare expenses were eligible for sharing.
- Promoted to lead within a year and acted as a department head during management absences, ensuring daily operations ran smoothly.
- Onboarded and trained new employees on Medi-Share program guidelines, live chat engagement, departmental procedures, computer systems, and appropriate handling of member questions.
VPK/ Preschool Teacher
Dairy Road Discovery Center
Melbourne, Florida
08.1999 - 08.2003
- Developed and implemented age-appropriate lesson plans and activities for preschool students.
- Trained new preschool, VPK, and aftercare teachers on lesson planning, classroom procedures, and daily operations to ensure smooth onboarding.
- Collaborated with parents and administration to address concerns and tailor support for individual student needs.
- Maintained accurate attendance, student records, and required classroom documents.
English Teacher
Elizabeth's School for Conversational English
Fussa, Japan
01.1996 - 07.1998
- Utilized school curriculum as well as developed engaging lesson plans to teach English to diverse student groups.
- Led interactive discussions to improve student engagement and understanding. to enhance conversational skills.
- Assessed students' progress and provided feedback to administration.
Education
Associate of Arts - General Education
University of Maryland Global Campus
Hyattsville, MD07-1998
Skills
- Confidential information handling
- Communication skills
- Leadership skills
- Problem solving
- Adaptability
- Professionalism
Timeline
Homeschool Educator
Self-employeed
08.2021 - Current
Direct Sales Representative/Sales Team Lead
Christian Care/Medi-Share
12.2003 - 01.2007
VPK/ Preschool Teacher
Dairy Road Discovery Center
08.1999 - 08.2003
English Teacher
Elizabeth's School for Conversational English
01.1996 - 07.1998
Associate of Arts - General Education
University of Maryland Global Campus