Leslie Ramirez
Moreno Valley,CA
Overview
7
7
years of professional experience
Work History
Customer Service Agent- Admin
DSV Solutions
Riverside, CA
06.2023 - Current
- - Assist in staging and organizing outbound orders to ensure all shipments are ready for timely loading each day.
- - Support order accuracy by troubleshooting and resolving issues related to missing or incomplete picks in coordination with warehouse staff.
- - Cross-trained across multiple outbound functions to provide coverage and ensure team flexibility during high-volume periods or staffing gaps.
- - Perform computer data entry for outbound shipments, issue trailer seals, and prepare Bills of Lading (BOLs) with accurate shipment details.
- - Prepare, distribute, and reprint labels daily for carton and pallet pickers, ensuring fair, consistent label flow for safe and efficient operations.
- - Coordinate outbound trailer movements and communicate daily pulls/plugs to yard drivers.
Account Planner
Citi Staff- Summer Infant
Riverside, CA
11.2021 - 06.2023
- - Enter and process customer orders accurately into the system, ensuring timely and correct fulfillment.
- - Update and maintain pickup details in RedPrairie (WMS) to support smooth warehouse operations.
- - Create and manage the scheduling calendar for warehouse pickups using Outlook and Excel.
- - Generate and distribute Bills of Lading (BOLs) for outbound shipments in compliance with shipping requirements.
- - Built Excel-based routing sheets to streamline daily operations and improve team coordination.
- - Collaborate with warehouse and logistics teams to resolve issues and ensure efficient order flow.
- - Communicate with internal departments and external partners via Outlook to align on shipping and delivery updates.
Front-End Supervisor
Ross Stores
Moreno Valley, CA
06.2020 - 08.2021
- - Supervised front-end operations, ensuring efficient cashier workflow and high customer satisfaction.
- - Trained and supported new cashiers, handled customer inquiries, and resolved issues to maintain smooth daily operations.
- - Managed cash registers, balanced drawers, and performed opening/closing procedures.
- - Assisted with merchandising and organizing sales floor, including clothing and seasonal displays.
- - Collaborated closely with team members across departments to maintain store cleanliness, restock merchandise, and meet daily goals.
Resident Assistant
Cal State San Bernardino
San Bernardino, CA
08.2018 - 03.2020
- - Mentored and supported 50+ first-year residents in a co-ed dorm, promoting a safe and inclusive community.
- - Organized 15+ educational and social programs each semester to enhance student engagement.
- - Enforced campus policies and responded to emergencies, coordinating with security and health services as needed.
- - Completed 40+ hours of training in conflict resolution, diversity, and mental health first aid.
Education
Bachelor of Arts - Business Administration- Marketing Concentration
California State University, San Bernardino
05.2021
Skills
- Bilingual: English & Spanish
- Proficient in CargoWrite, RedPrairie, and Microsoft Office Suite
- Accurate and efficient data entry with strong attention to detail
- Adaptable, cross-trained across multiple functions
- Clear verbal and written communication; strong presentation skills
- Organized and able to prioritize tasks to meet tight deadlines
- Collaborative team player with leadership initiative
Hobbies and Interests
Painting, Zumba, Crafting, Tap Dance, and Going out to coffee spots.
Timeline
Customer Service Agent- Admin
DSV Solutions
06.2023 - Current
Account Planner
Citi Staff- Summer Infant
11.2021 - 06.2023
Front-End Supervisor
Ross Stores
06.2020 - 08.2021
Resident Assistant
Cal State San Bernardino
08.2018 - 03.2020
Bachelor of Arts - Business Administration- Marketing Concentration
California State University, San Bernardino