Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Leslie Ramirez

Moreno Valley,CA

Overview

7
7
years of professional experience

Work History

Customer Service Agent- Admin

DSV Solutions
Riverside, CA
06.2023 - Current
  • - Assist in staging and organizing outbound orders to ensure all shipments are ready for timely loading each day.
  • - Support order accuracy by troubleshooting and resolving issues related to missing or incomplete picks in coordination with warehouse staff.
  • - Cross-trained across multiple outbound functions to provide coverage and ensure team flexibility during high-volume periods or staffing gaps.
  • - Perform computer data entry for outbound shipments, issue trailer seals, and prepare Bills of Lading (BOLs) with accurate shipment details.
  • - Prepare, distribute, and reprint labels daily for carton and pallet pickers, ensuring fair, consistent label flow for safe and efficient operations.
  • - Coordinate outbound trailer movements and communicate daily pulls/plugs to yard drivers.

Account Planner

Citi Staff- Summer Infant
Riverside, CA
11.2021 - 06.2023
  • - Enter and process customer orders accurately into the system, ensuring timely and correct fulfillment.
  • - Update and maintain pickup details in RedPrairie (WMS) to support smooth warehouse operations.
  • - Create and manage the scheduling calendar for warehouse pickups using Outlook and Excel.
  • - Generate and distribute Bills of Lading (BOLs) for outbound shipments in compliance with shipping requirements.
  • - Built Excel-based routing sheets to streamline daily operations and improve team coordination.
  • - Collaborate with warehouse and logistics teams to resolve issues and ensure efficient order flow.
  • - Communicate with internal departments and external partners via Outlook to align on shipping and delivery updates.

Front-End Supervisor

Ross Stores
Moreno Valley, CA
06.2020 - 08.2021
  • - Supervised front-end operations, ensuring efficient cashier workflow and high customer satisfaction.
  • - Trained and supported new cashiers, handled customer inquiries, and resolved issues to maintain smooth daily operations.
  • - Managed cash registers, balanced drawers, and performed opening/closing procedures.
  • - Assisted with merchandising and organizing sales floor, including clothing and seasonal displays.
  • - Collaborated closely with team members across departments to maintain store cleanliness, restock merchandise, and meet daily goals.

Resident Assistant

Cal State San Bernardino
San Bernardino, CA
08.2018 - 03.2020
  • - Mentored and supported 50+ first-year residents in a co-ed dorm, promoting a safe and inclusive community.
  • - Organized 15+ educational and social programs each semester to enhance student engagement.
  • - Enforced campus policies and responded to emergencies, coordinating with security and health services as needed.
  • - Completed 40+ hours of training in conflict resolution, diversity, and mental health first aid.

Education

Bachelor of Arts - Business Administration- Marketing Concentration

California State University, San Bernardino
05.2021

Skills

  • Bilingual: English & Spanish
  • Proficient in CargoWrite, RedPrairie, and Microsoft Office Suite
  • Accurate and efficient data entry with strong attention to detail
  • Adaptable, cross-trained across multiple functions
  • Clear verbal and written communication; strong presentation skills
  • Organized and able to prioritize tasks to meet tight deadlines
  • Collaborative team player with leadership initiative

Hobbies and Interests

Painting, Zumba, Crafting, Tap Dance, and Going out to coffee spots.

Timeline

Customer Service Agent- Admin

DSV Solutions
06.2023 - Current

Account Planner

Citi Staff- Summer Infant
11.2021 - 06.2023

Front-End Supervisor

Ross Stores
06.2020 - 08.2021

Resident Assistant

Cal State San Bernardino
08.2018 - 03.2020

Bachelor of Arts - Business Administration- Marketing Concentration

California State University, San Bernardino

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Leslie Ramirez