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Leslie Ramirez
Moreno Valley,
CA
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Overview
7
7
years of professional experience
Work History
Customer Service Agent- Admin
DSV Solutions
Riverside, CA
06.2023 - Current
- Assist in staging and organizing outbound orders to ensure all shipments are ready for timely loading each day.
- Support order accuracy by troubleshooting and resolving issues related to missing or incomplete picks in coordination with warehouse staff.
- Cross-trained across multiple outbound functions to provide coverage and ensure team flexibility during high-volume periods or staffing gaps.
- Perform computer data entry for outbound shipments, issue trailer seals, and prepare Bills of Lading (BOLs) with accurate shipment details.
- Prepare, distribute, and reprint labels daily for carton and pallet pickers, ensuring fair, consistent label flow for safe and efficient operations.
- Coordinate outbound trailer movements and communicate daily pulls/plugs to yard drivers.
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Account Planner
Citi Staff- Summer Infant
Riverside, CA
11.2021 - 06.2023
- Enter and process customer orders accurately into the system, ensuring timely and correct fulfillment.
- Update and maintain pickup details in RedPrairie (WMS) to support smooth warehouse operations.
- Create and manage the scheduling calendar for warehouse pickups using Outlook and Excel.
- Generate and distribute Bills of Lading (BOLs) for outbound shipments in compliance with shipping requirements.
- Built Excel-based routing sheets to streamline daily operations and improve team coordination.
- Collaborate with warehouse and logistics teams to resolve issues and ensure efficient order flow.
- Communicate with internal departments and external partners via Outlook to align on shipping and delivery updates.
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Front-End Supervisor
Ross Stores
Moreno Valley, CA
06.2020 - 08.2021
- Supervised front-end operations, ensuring efficient cashier workflow and high customer satisfaction.
- Trained and supported new cashiers, handled customer inquiries, and resolved issues to maintain smooth daily operations.
- Managed cash registers, balanced drawers, and performed opening/closing procedures.
- Assisted with merchandising and organizing sales floor, including clothing and seasonal displays.
- Collaborated closely with team members across departments to maintain store cleanliness, restock merchandise, and meet daily goals.
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Resident Assistant
Cal State San Bernardino
San Bernardino, CA
08.2018 - 03.2020
- Mentored and supported 50+ first-year residents in a co-ed dorm, promoting a safe and inclusive community.
- Organized 15+ educational and social programs each semester to enhance student engagement.
- Enforced campus policies and responded to emergencies, coordinating with security and health services as needed.
- Completed 40+ hours of training in conflict resolution, diversity, and mental health first aid.
Show Description
Education
Bachelor of Arts - Business Administration- Marketing Concentration
California State University, San Bernardino
05.2021
Skills
Bilingual: English & Spanish
Proficient in CargoWrite, RedPrairie, and Microsoft Office Suite
Accurate and efficient data entry with strong attention to detail
Adaptable, cross-trained across multiple functions
Clear verbal and written communication; strong presentation skills
Organized and able to prioritize tasks to meet tight deadlines
Collaborative team player with leadership initiative
Hobbies and Interests
Painting, Zumba, Crafting, Tap Dance, and Going out to coffee spots.
Timeline
Customer Service Agent- Admin
DSV Solutions
06.2023 - Current
Account Planner
Citi Staff- Summer Infant
11.2021 - 06.2023
Front-End Supervisor
Ross Stores
06.2020 - 08.2021
Resident Assistant
Cal State San Bernardino
08.2018 - 03.2020
Bachelor of Arts - Business Administration- Marketing Concentration
California State University, San Bernardino