Tatiana Gomez
Howard Beach
Summary
Administrative professional with experience in hospital clerical support, patient registration, scheduling, and insurance coordination. Strong customer service background with proven ability to manage confidential medical records, support fast-paced clinical units, and communicate effectively with patients and clinical staff. Previously employed at NYU Langone Mineola and now returned to New York seeking long-term employment.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
IBEX Co
Remote
02.2024 - Current
- Respond to customer inquiries via phone, providing information on dental coverage, claims and authorizations.
- Resolve customer issues efficiently, maintaining a high level of customer satisfaction.
- Educate customers on dental policy details and benefits, ensuring they understand their coverage.
- Maintain accurate records of customer interactions and follow up on outstanding issues.
Clerical Service Assistant
NYU Langone Health
Mineola
06.2023 - 10.2023
- Supported patient admissions, registration, and discharge processes.
- Scheduled patient appointments and coordinated with nursing/clinical teams.
- Maintained patient charts and documentation in compliance with HIPAA.
- Assisted with phone calls, data entry, filing, and patient flow support.
Reason for leaving: Relocated temporarily for pregnancy; now permanently back in NY.
Administrative Assistant/Receptionist
Todays Dental NY
Elmhurst
04.2021 - 11.2022
- Managed patient scheduling, billing, and insurance claims processing.
- Assisted with taking dental X-rays, ensuring patient comfort and following safety protocols.
- Provided administrative support to dental staff, including maintaining patient records and handling correspondence.
- Assisted with patient inquiries and ensured a welcoming environment in the office.
- Utilized dental practice management software to streamline office operations.
Education
Bachelor of Science - Business Administration
Mercy College
NY05.2026
Skills
- Patient Admissions & Registration
- Appointment Scheduling
- Epic / EHR Workflow Familiarity
- Medical & Dental Insurance Verification
- HIPAA Compliance
- Chart Prep & Record Management
- Multi-line Phone Systems
- Call Center Experience
- Customer Service
- Data Entry / Time Management
- Bilingual: English & Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Agent
IBEX Co
02.2024 - Current
Clerical Service Assistant
NYU Langone Health
06.2023 - 10.2023
Administrative Assistant/Receptionist
Todays Dental NY
04.2021 - 11.2022
Bachelor of Science - Business Administration
Mercy College