Leslie Ramos
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Palo Alto Medical Foundation, PAMF
Fremont, CA
11.2020 - Current
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Registered Behavior Technician
Behavior Nation
San Ramon, CA
07.2019 - 06.2020
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.
- Provided parent training on ABA techniques to support consistency in care across home, school, and community settings.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Retail Sales Associate
Forever 21
Santa Rosa, CA
01.2017 - 05.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Used POS system to process sales, returns, online orders, and gift card activations.
Purchasing Intern
Brightview Landscaping
Pleasanton, CA
07.2017 - 08.2017
- Enhanced vendor relationships by maintaining open communication and timely followups.
- Streamlined purchasing processes for increased efficiency and cost savings.
- Improved inventory management by implementing a system for tracking and reordering supplies.
- Closely monitored purchase orders to ensure timely delivery and accurate invoicing from vendors.
Education
Master of Arts - Education and Psychology
Pepperdine University
Malibu, CA09.2023
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05.2019
Skills
- Organization and attention to detail
- Strong interpersonal and communication skills
- MS office & Mac operation systems
- Bookkeeping Support
- Customer Service
- Office Administration
- Patient Intake
- Spanish Fluency
- Functional Behavior Assessment
- Self-Management Strategies
- Parent and Caregiver Training
Timeline
Patient Service Representative
Palo Alto Medical Foundation, PAMF
11.2020 - Current
Registered Behavior Technician
Behavior Nation
07.2019 - 06.2020
Purchasing Intern
Brightview Landscaping
07.2017 - 08.2017
Retail Sales Associate
Forever 21
01.2017 - 05.2019
Master of Arts - Education and Psychology
Pepperdine University
Bachelor of Arts - Psychology
Sonoma State University