Leslie Roberts
Conroe,TX
Summary
CUSTOMER SERVICE PROFESSIONAL Proven ability to manage multiple assignments while meeting deadlines within a fast-paced environment. Detail and results-oriented professional with a proven track record of success looking for growth opportunities with stable employment. A self-directed professional with excellent problem-solving and communication skills. Ethically performs work while consistently maintaining the integrity of all prospects.
Overview
6
6
years of professional experience
Work History
COMMUNITY MANAGER
URBAN OAKS AT CONROE LUXURY APARTMENTS
Conroe
08.2023 - Current
- Created monthly variance reports outlining financial data including budget analysis, accounts receivable and payable status, and income statements
- Developed budgets based on projected costs associated with running programs or initiatives within the community
- Ensured proper collection of rent payments from residents while enforcing late fees when necessary
- Leading and managing the community team, ensuring that all members are working together to achieve goals
- Reviewed delinquency reports regularly and took appropriate action when needed to reduce the rate of past-due account receivables
- Handled administrative tasks like preparing new contracts and managing the month-end closing process
- Improving financial and operational performance to achieve profitability and cash flow goals and objectives for the community
- Managed multiple projects simultaneously, ensuring deadlines are met.
ASSISTANT MANAGER
ARIELLE SPRINGWOODS LUXURY APARTMENTS
05.2022 - 08.2023
- Serve residents by writing service requests, completing service callbacks, and miscellaneous follow-through on special requests
- Conduct site tours including, but not limited to, showing and escorting prospects around the community to introduce them to the community amenities and show them the decorated model apartment and/or the vacant apartment homes available
- Develop, refine, and effectively implement excellent telephone and personal sales techniques
- Maintain thorough product knowledge of the community and that of other competitors through site visits/tours and market surveys
- Prepare all lease-related paperwork in an accurate and timely manner
- Explain all lease documents to new and existing residents
- Ensure all documents and the apartment home are fully completed before the resident moves in
- Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency
- Process eviction and collect rent while managing the delinquency to achieve a 3% or less delinquency
- Process move-out statements, enter move-ins, and manage renewals
- Physically walk and inspect the interior of units and exterior of the community daily.
LEASING MANAGER/ ASSISTANT MANAGER
BELLROCK MARKET STATION LUXURY APARTMENTS
09.2021 - 05.2022
- Serve residents by writing service requests, completing service callbacks, and miscellaneous follow-through on special requests
- Conduct site tours including, but not limited to, showing and escorting prospects around the community to introduce them to the community amenities and show them the decorated model apartment and/or the vacant apartment homes available
- Develop, refine, and effectively implement excellent telephone and personal sales techniques
- Maintain thorough product knowledge of the community and that of other competitors through site visits/tours and market surveys
- Prepare all lease-related paperwork in an accurate and timely manner
- Explain all lease documents to new and existing residents
- Ensure all documents and the apartment home are fully completed before the resident moves in
- Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency
- Process eviction and collect rent while managing the delinquency to achieve a 3% or less delinquency
- Process move-out statements, enter move-ins, and manage renewals
- Physically walk and inspect the interior of units and exterior of the community daily.
LEASING PROFESSIONAL
3101 PLACE APARTMENTS
05.2021 - 09.2021
- Prepared the office for receiving prospects before the time designated for opening the office
- Serve residents by writing service requests, completing service callbacks, and miscellaneous follow-through on special requests
- Conduct site tours including, but not limited to, showing and escorting prospects around the community to introduce them to the community amenities and show them the decorated model apartment and/or the vacant apartment homes available
- Develop, refine, and effectively implement excellent telephone and personal sales techniques
- Maintain thorough product knowledge of the community and that of other competitors through site visits/tours and market surveys
- Prepare all lease-related paperwork in an accurate and timely manner
- Explain all lease documents to new and existing residents
- Ensure all documents and the apartment home are fully completed before the resident moves in
- Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency
- Assist with the day-to-day operations of the apartment community such as answering the phone, scheduling appointments, emailing prospects and residents, etc
- Physically walk and inspect the interior of units and exterior of the community daily.
LEASING PROFESSIONAL
MASON PARK APARTMENTS
08.2018 - 05.2021
- Prepared the office for receiving prospects before the time designated for opening the office
- Serve residents by writing service requests, completing service callbacks, and miscellaneous follow-through on special requests
- Conduct site tours including, but not limited to, showing and escorting prospects around the community to introduce them to the community amenities and show them the decorated model apartment and/or the vacant apartment homes available
- Develop, refine, and effectively implement excellent telephone and personal sales techniques
- Maintain thorough product knowledge of the community and that of other competitors through site visits/tours and market surveys
- Prepare all lease-related paperwork in an accurate and timely manner
- Explain all lease documents to new and existing residents
- Ensure all documents and the apartment home are fully completed before the resident moves in
- Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency
- Assist with the day-to-day operations of the apartment community such as answering the phone, scheduling appointments, emailing prospects and residents, etc
- Physically walk and inspect the interior of units and exterior of the community daily.
Education
HS Diploma -
Cinco Ranch High School
01.2014
Skills
- Detail Oriented
- Goal Driven Towards Success
- Vendor Relations & Customer Service
- Organization
- Reporting & Documentation
- Analytical & Critical Thinker
- Bilingual
- Team Leader
- Microsoft Word
- Excel
- PowerPoint
- Microsoft Outlook
- Blue Moon
- Yieldstar
- Resman
- Onesite
- Yardi
- Entrata
- Yotta
- CRM
- Lead2Lease
- Canva
- Active Building
- Realpage LMS
Awards
Million Dollar Club award in 2019 through Hilltop Residential as the only Leasing Professional to reach this acknowledgment.
References
References Upon Request
Timeline
COMMUNITY MANAGER
URBAN OAKS AT CONROE LUXURY APARTMENTS
08.2023 - Current
ASSISTANT MANAGER
ARIELLE SPRINGWOODS LUXURY APARTMENTS
05.2022 - 08.2023
LEASING MANAGER/ ASSISTANT MANAGER
BELLROCK MARKET STATION LUXURY APARTMENTS
09.2021 - 05.2022
LEASING PROFESSIONAL
3101 PLACE APARTMENTS
05.2021 - 09.2021
LEASING PROFESSIONAL
MASON PARK APARTMENTS
08.2018 - 05.2021
HS Diploma -
Cinco Ranch High School