Leslie Ross

- Delivered 1,200+ retail projects in multiple platforms including urban retail, luxury and regional malls, outlet malls, kiosks and pop ups.

- Bid, contract, schedule, and actively manage projects from design through delivery of over $10M in Landlord Work.

- Successfully manage 80+ projects annually across +20M SF, in major markets nationally.

- Assist hundreds of retailers annually with design, permitting & construction in major cities nationally.

- Negotiate lease terms and conditions and landlord work letters with senior leasing executives and attorneys in +500 deals.

- Manage communications between tenants, architects, senior leadership, local government agencies, building department and union officials and contractors.

- Established Prototype design for over 200+ major retailers across 400 Simon malls and actively manage database.

- Coordinate tenant communication to ensure timely resolution of issues and concerns for ASAP store deliveries and openings.

- Direct interface with with design professionals ensuring compliance with company criteria, policies and procedures.

- Developed and maintain strong relationships with tenants, enhancing overall satisfaction and retention rates.

- Implemented process improvements that reduced response times for tenant submissions.

- Managed mixed-use properties for Jamestown's Washington, DC portfolio of projects, including the Georgetown Renaissance Portfolio and the Madison Office Building.

- Supervised the management office and engineering staff; oversaw daily operations, establishing metrics, meeting goals, work plans and milestones by solving problems and coaching.

- Presented financial reports to Senior Management, owners and lenders.

- Managed tenant relations, ensuring clear communications, addressing inquiries and resolving issues promptly.

- Led budgeting efforts, monitoring expenses to ensure alignment with financial goals while optimizing resource allocation.

- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

- Primary oversight and responsibility for construction and maintenance projects including reporting to all stakeholders project updates, delays, or schedule changes.

- Selected for long term government contract to oversee Space Management and utilization strategies in support of the Gallery's Master Facilities Plan phased renovation of the museum's mechanical, electrical, plumbing and life safety systems.

- Assessed unique program requirements, provided solutions and managed implementation for assignments ranging from art relocations, swing space and collection storage space to construction and project management while acting as owner's representative for the Agency.

- Direct interface with the museum collections team, curators, exhibit designers, architects, construction teams and client decision-makers.

- Managed complex relocations of collections to swing spaces within the Gallery and to offsite storage facilities. Successfully relocated works of art and gallery staff including Bronze Storage Collection, Modern Prints and Drawings staff and collections, Sculpture collection, the Registrar's Office, the Treasurer's and Gallery Administrator's Departments, Silk-screening Workshop, Conservation, Paper Conservation, Museum Shops, Digital Imaging and Visual Services Lab and Staff, among others.

- Provided Management and Oversight of over major projects from lease acquisition and pre-construction program development and design to collection deinstallation, construction, relocation, move-in and project close-out.

- Supported the procurement, contracting, and contract amendment process for third party contractors for project needs.

- Established best practices and procedures for relocations within the museum and office support spaces including disposition, allocation and tracking of swing spaces and Furniture, Fixtures and Equipment over a 10-year period.

- Create and manage work assignments of NGA staff to achieve initiative goals. Stakeholders included NGA Executives and Departments including Office of Protection, Conservation, Exhibition and Design, Facilities, Shops, and many others.

- Assisted Agency with ongoing strategic evaluation of the highest and best use of space in existing portfolios and the created the swing space management plan and utilization strategy for short and long-term goals related to the Master Facilities Plan.

- Oversee and prepare accurate project documentation for all phases of each project.

- Evaluated client needs and expectations, establishing clear goals and timelines for each relocation.

- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for the museum.