Stephany Perez
West Covina,CA
Summary
Experienced Tenant Services Coordinator with a strong customer service focus, clear communication, and attention to detail. Skilled in managing service requests, coordinating vendors, and resolving tenant concerns efficiently.
Overview
1
1
Language
4
4
years of professional experience
Work History
Tenant Services Coordinator
LBA Realty
09.2022 - Current
- Managed work order intake, routing issues to property management, engineering, and vendors.
- Coordinated tenant service requests, ensuring timely follow-up and accurate resolution tracking.
- Processed vendor invoices, purchase orders, and service documentation with strong attention to detail.
- Communicated lease, building, and service updates to tenants through clear professional correspondence.
- Maintained tenant records, contact lists, and service logs in property management systems.
- Scheduled vendor access, move-in support, and recurring service activities to minimize disruptions.
- Supported monthly reporting, expense tracking, and administrative deliverables for property operations.
- Resolved tenant concerns by coordinating across internal teams and external service providers.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Participated in regular safety inspections to identify potential hazards and ensure a safe living environment for all residents.
- Assisted in the development of community events, fostering a sense of belonging among residents.
- Assisted in budget preparation by forecasting expenses associated with ongoing operations such as utilities, insurance, and maintenance.
- Supported property management team with accurate reporting on occupancy rates, leasing activity, and rent collection status for informed decision-making purposes.
- Managed vendor relationships to ensure timely completion of projects within budget constraints while maintaining high-quality standards.
- Maintained a comprehensive database of tenant information, ensuring quick access to relevant details in case of emergencies or urgent issues.
- Improved lease compliance by educating tenants about their rights and responsibilities through clear communication materials such as handbooks or orientation sessions.
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently.
- Collaborated with interdepartmental teams on special projects such as capital improvements or energy conservation initiatives, contributing to overall property success.
- Reduced tenant turnover with consistent attention to detail in lease administration and renewal processes.
- Maintained accurate records of all tenant interactions, leading to improved follow-up on outstanding issues.
- Acted as professional liaison between tenants and personnel in management office.
- Streamlined communication between property management, maintenance staff, and tenants for seamless service delivery.
- Conducted thorough applicant screening processes that included credit checks, employment verification, and reference validation resulting in high-quality tenant selection.
- Coordinated move-in and move-out procedures, ensuring smooth transitions for both tenants and property management.
- Maintained comprehensive knowledge of local rental market trends, advising property management on competitive pricing strategies.
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary.
- Contributed to property marketing efforts by conducting tours for prospective tenants and highlighting unique amenities available at the community.
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
- Collaborated with maintenance teams to coordinate repairs and schedule preventive maintenance visits, minimizing disruption to tenants'' daily lives.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Planned special events such as lotteries, dedications and project tours.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Education
High School Diploma -
Garfield High School
Los Angeles, CA05-2018
No Degree - Accounting and Finance
East Los Angeles College
Monterey Park, CASkills
- Customer service focus
- Community engagement
- Tenant relations
- Strong organization
- Data entry
- Invoice processing
- Maintenance coordination
- Emergency response planning
- Telephone etiquette
- Space planning
- Property marketing
- Basic accounting
- Certificates of insurance
- Vendor relationship building
- Tenant cultivation
- Contact list maintenance
- File maintenance
- Teamwork
- Collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Analytical skills
- Multitasking
- Multi-tasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Teamwork
- Active listening
- Effective communication
- Adaptability and flexibility
- Property inspections
- Decision-making
- Creative and adaptable
- Relationship building
- Tenant and eviction laws
- Client relations
- Property tours and inspections
- Microsoft office
- Maintenance
- Leasing and sales
- Property showing
- Team building
- Task prioritization
- Self-motivation
- Interpersonal skills
- Client relations
- Conflict resolution
- Operations management
- Property maintenance
- Property marketing
- Goal setting
- Risk assessment
- Professionalism
- Vendor management
- Communication skills
- Tenant communication
- Basic mathematics
- Employee motivation and guidance
- Complex Problem-solving
- Strategic planning
- Disturbance handling
- Administrative leadership
- Staff supervision
- Time management
- Continuous improvement
- Written communication
- Maintenance management
- Work planning
- Property agreements
- Personnel management
Languages
Spanish
Professional Working
Timeline
Tenant Services Coordinator
LBA Realty
09.2022 - Current
No Degree - Accounting and Finance
East Los Angeles College
High School Diploma -
Garfield High School