LESLIE RUIZ
West Covina,CA
Summary
I’m an experienced administrative and medical support professional with a strong background in patient care, workers’ compensation, and office coordination. I’m reliable, organized, and comfortable handling busy days. I enjoy helping people, staying on top of details, and supporting a team. I’m looking for a stable role where I can continue growing and contribute to a dependable workplace.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
Dealer Direct Detail
08.2025 - Current
- Answer phones, respond to emails, and help customers with appointments.
- Prepare work orders and invoices; keep paperwork organized.
- Update customer information and track vehicle status.
- Help schedule detail jobs and coordinate technician assignments.
- Process payments and assist with basic billing.
- Keep the office organized and stocked with supplies.
Workers’ Compensation Administrator / Medical Assistant
Innova Exams
07.2024 - 09.2024
- Scheduled QME appointments and gathered medical records.
- Coordinated with adjusters and assisted with deposition scheduling.
- Requested records following workers’ comp and HIPAA rules.
- Helped clients with scheduling and follow‑up questions.
- Collected patient demographics and injury details.
- Verified insurance coverage with employers and carriers.
Office Support Assistant
LA County Department of Mental Health (DMH)
10.2023 - 06.2024
- Typed and edited reports, memos, and other documents.
- Prepared and processed forms and requisitions.
- Organized statistical and financial information.
- Maintained logs, files, and medical records; scheduled appointments.
- Used Epic and Avatar/IBHIS to update records and run reports.
- Verified Medi‑Cal eligibility through LRS.
Medical Assistant
Dr. Anant Ram, Orthopedic Office
04.2008 - 09.2023
- Prepared and proofread medical reports and correspondence.
- Assisted with patient care, rooming, and monitoring.
- Handled high‑volume phone calls and workers’ comp requests.
- Completed CPT and ICD coding for visits.
- Managed authorizations and verified insurance eligibility.
- Assisted with cast, suture, and staple removal.
- Provided Spanish–English translation.
Education
A.A. - Psychology
Rio Hondo College
Whittier, CA01.2025
A.A. - Sociology
Rio Hondo College
Whittier, CA01.2024
Vocational Nursing Program -
North West College
West Covina, CA01.2014
Medical Assistant Certificate -
North West College
West Covina, CA01.2005
High School Diploma -
Mountain View High School
El Monte, CA01.2005
Skills
- Communication
- Multitasking
- Time Management
- Problem Solving
- Microsoft Office
- Epic EMR
- Avatar/IBHIS
- CPT, ICD, CMS Coding
- HIPAA/PHI Compliance
- 65 WPM Typing
- Bilingual: English & Spanish
Activities
Baldwin Park School District — ELL Council President, Reading, Environmental conservation, Art, Yoga, Travel, Youth sports
Timeline
Administrative Coordinator
Dealer Direct Detail
08.2025 - Current
Workers’ Compensation Administrator / Medical Assistant
Innova Exams
07.2024 - 09.2024
Office Support Assistant
LA County Department of Mental Health (DMH)
10.2023 - 06.2024
Medical Assistant
Dr. Anant Ram, Orthopedic Office
04.2008 - 09.2023
A.A. - Psychology
Rio Hondo College
A.A. - Sociology
Rio Hondo College
Vocational Nursing Program -
North West College
Medical Assistant Certificate -
North West College
High School Diploma -
Mountain View High School