Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Sanchez

Las Cruces

Summary

Bilingual Customer Service Professional with over 8 years of experience in delivering exceptional client support, managing sensitive information, and enhancing customer experiences. Demonstrated success in handling high-volume interactions, resolving issues efficiently, and exceeding performance metrics. Seeking to contribute my expertise and empathetic communication skills to Farmers Insurance as a Customer Care Representative.

Overview

12
12
years of professional experience

Work History

Senior Advisor

Kelly Connect
11.2021 - Current
  • Provide technical and billing support for Apple products and services, ensuring consistently high customer satisfaction
  • Exceed monthly performance metrics, including customer satisfaction scores
  • Review accounts for potential fraud, process refunds, and handle sensitive information with discretion
  • Manage multiple customer interactions simultaneously while maintaining timely and empathetic communication
  • Document detailed case notes, including customer information, actions taken, and follow-up steps
  • Support colleagues by assisting with complex cases and taking over challenging interactions when needed

Store Manager

Beaneash Perfumes
06.2019 - 10.2021
  • Delivered top-tier customer service, contributing to increased client satisfaction and repeat business
  • Recruited, trained, and led staff, fostering a positive and productive work environment
  • Managed inventory, tracked buying trends, and maintained accurate records to optimize operations
  • Addressed customer concerns with professionalism, ensuring swift and effective resolutions

Apple Technical Phone Advisor

Volt
08.2016 - 06.2019
  • Provided support for MacOS and iOS devices, delivering high-quality customer service
  • Handled inbound and outbound calls, accurately creating and updating detailed case files
  • Achieved high customer satisfaction through clear communication and efficient problem-solving

Recreation Aide

City of Las Cruces
05.2013 - 08.2016
  • Provided customer service in person and over the phone, enrolling new members and updating accurate membership information
  • Organized and scheduled recreational activities, maintaining a safe environment for all members

Education

No Degree -

Dona Ana Community College
01.2018

Skills

  • Exceptional customer service
  • Interpersonal skills
  • Data entry
  • Data management
  • Bilingual (English and Spanish)
  • Problem-solving abilities
  • Attention to detail
  • High-volume customer interaction management
  • Technical support over chat, email, and phone
  • Billing inquiries
  • Technical aptitude
  • Advanced computer skills
  • Troubleshooting
  • Microsoft Office suite
  • Remote work and training

Timeline

Senior Advisor

Kelly Connect
11.2021 - Current

Store Manager

Beaneash Perfumes
06.2019 - 10.2021

Apple Technical Phone Advisor

Volt
08.2016 - 06.2019

Recreation Aide

City of Las Cruces
05.2013 - 08.2016

No Degree -

Dona Ana Community College

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Leslie Sanchez