Ray Ortiz
Clermont,FL
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Advisor
Apple, Inc.
04.2015 - 05.2025
- Proven ability to deliver exceptional customer experiences with empathy, patience, and professionalism.
- Demonstrated strong leadership, analytical thinking, and a customer-first mindset in a fast-paced, high-volume environment.
- Skilled in de-escalating difficult situations and maintaining positive relationships even under pressure.
25U Signal Support Systems Specialist
United States Army National Guard
Westfield, United States
03.2010 - 03.2016
- Operated under high pressure, mission-critical situations requiring problem solving and quick decision making.
- Installed, maintained, and troubleshot communication equipment, including radios, satellite systems, and computer networks.
- Trained and supervised personnel on the proper use and maintenance of communication systems.
- Ensured compliance with security protocols, safety regulations, and standard operating procedures.
Store Manager
Verizon Wireless/Wireless Zone (Authorized Retailer)
Spotswood, United States
02.2012 - 04.2015
- Led sales and customer service teams to meet and exceed sales goals.
- Worked with leadership to improve store performance and customer satisfaction.
- Managed daily store operations, employee schedules, and training while following company policies.
Sales Associate
Verizon Wireless/Wireless Zone (Authorized Retailer)
Spotswood, United States
09.2011 - 02.2012
- Assisted customers with selecting wireless products, services, and plans based on their needs.
- Resolved customer issues to ensure satisfaction and build long-term relationships.
- Consistently met or exceeded sales goals while providing excellent customer service.
Skills
- Fluent in Spanish
- Exceptional customer service
- Effective communication
- Team collaboration
- Apple device proficiency
- PC/mobile device proficiency
- Microsoft Office Suite proficiency
- Network security
- Technical troubleshooting
Certification
- Florida Notary Public | Commission # HH 680389 | Expiration Date: 05/28/29
- Introduction to Cybersecurity Tools & Cyber Attacks – IBM (Completed 2/7/23)
- Introduction to Cybersecurity Fundamentals – Coursera (Completed 4/9/25)
Timeline
Senior Advisor
Apple, Inc.
04.2015 - 05.2025
Store Manager
Verizon Wireless/Wireless Zone (Authorized Retailer)
02.2012 - 04.2015
Sales Associate
Verizon Wireless/Wireless Zone (Authorized Retailer)
09.2011 - 02.2012
25U Signal Support Systems Specialist
United States Army National Guard
03.2010 - 03.2016