Leslie Sanchez Nunez
Chula Vista
Summary
Results-oriented professional with a robust background in customer service and sales. Experienced in developing teams and implementing process improvements, ensuring exceptional customer experiences and operational efficiency.
Overview
18
18
years of professional experience
Work History
Sales and Marketing Representative
Crescendo Consulting
San Diego, CA
01.2026 - Current
- We work with multiple fortune 500 companies in the telecommunications sector.
- We grow and expand into new markets and territories.
- We develop managers and teams to oversee the territories they are being brought into. We build their consumer base.
- Executed daily sales activities, contributing to overall team performance and customer satisfaction.
Quality Assurance Analyst
Inovaare Corporation
Milpitas, CA
08.2023 - 11.2025
- I did the grievance intake including state complaints making sure that all the information was input.
- If there was information missing I would go into the system to obtain that information.
- I did intake to claim appeals making sure that there was a claim on file.
- If there was no claim on file I would contact the provider via phone or e-mail and let them know the appropriate steps and forms they have to do to submit a claim.
- If other items were sent to me I would send it to the appropriate department.
Customer Service Specialist
Community Health Group
Chula Vista, CA
04.2014 - 08.2023
- Managed customer inquiries, ensuring timely resolution and satisfaction.
- Developed training materials for onboarding new staff, enhancing service quality.
- Implemented process improvements to streamline call handling and reduce wait times.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Cashier/Sales Associate
KB Toys
El Centro, CA
11.2007 - 01.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring proper cash handling and balancing at end of shifts.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to create a welcoming environment.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Political Science
University of California, San Diego
La Jolla, CA06-2012
Skills
- Attention to detail
- Problem-solving
- Excellent communication
- Conflict resolution
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Customer satisfaction
- Adaptability and flexibility
- Self motivation
- Task prioritization
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Sales and Marketing Representative
Crescendo Consulting
01.2026 - Current
Quality Assurance Analyst
Inovaare Corporation
08.2023 - 11.2025
Customer Service Specialist
Community Health Group
04.2014 - 08.2023
Cashier/Sales Associate
KB Toys
11.2007 - 01.2009
Bachelor of Science - Political Science
University of California, San Diego