Mackenzie Baker
Houston
Summary
Upbeat, adaptable, and motivated with knack for understanding customer needs and fostering positive relationships. Hard worker and fast learner. Egger to find a career not just a job.
Overview
2
2
years of professional experience
Work History
Sales and Marketing Representative
Hawkbrook
Houston, TX
12.2025 - Current
- Developed product knowledge to effectively communicate features and benefits to potential customers.
- Supported sales team by managing customer inquiries and providing timely follow-up communications.
- Contributed to market research efforts, identifying trends that informed marketing strategies.
- Collaborated with team members to streamline processes for improved operational efficiency.
- Engaged in training sessions to enhance skills in sales techniques and customer relationship management.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Intern
Texas Department Of Transportation
Marshall, TX
06.2024 - 08.2025
- Assisted in data collection for transportation projects, ensuring accuracy and completeness.
- Coordinated project schedules, supporting on-time completion of departmental initiatives.
- Conducted research on traffic patterns, contributing to informed decision-making processes.
- Supported the development of reports for regulatory compliance and operational efficiency.
- Participated in team meetings, sharing insights and updates on project progress.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Receptionist
PhyNet
Jefferson, TX
09.2023 - 06.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information flow and enhancing collaboration.
- Handled multi-line phone system, directing calls to appropriate staff and addressing inquiries professionally.
- Assisted in maintaining office supplies inventory, streamlining procurement processes to reduce costs.
Waitress
Corbett's Catfish
Avinger, TX
08.2023 - 06.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen personnel to ensure smooth communication and order accuracy.
Education
No Degree - Psychology
Texas Tech University
Lubbock, TXHigh School Diploma -
Linden Kildare High School
Linden, TX05-2023
Skills
- Time management
- Attention to detail
- Problem-solving
- Opening and closing procedures
- Excellent communication
- Processing payments
- Written communication
- Teamwork
- Multitasking
- Customer satisfaction
- Customer engagement
- Self motivation
Timeline
Sales and Marketing Representative
Hawkbrook
12.2025 - Current
Intern
Texas Department Of Transportation
06.2024 - 08.2025
Receptionist
PhyNet
09.2023 - 06.2024
Waitress
Corbett's Catfish
08.2023 - 06.2024
No Degree - Psychology
Texas Tech University
High School Diploma -
Linden Kildare High School