LESLIE SANTIAGO

Results-driven IT professional with twenty years of experience in a challenging and competitive customer service driven market. Consultative leader with in-depth knowledge of network and system administration, infrastructure design, network security, disaster recovery, capacity planning, server migration, technical training, and blueprints. Solutions-focused decision maker with strong communication, interpersonal, and troubleshooting skills.

• CMHC/MIS National Conference 2006: Presented Windows and UNIX Password Synchronization Process
• Devon IT Thin Client Hardware: Guest Speaker at the Server-Desktop Computing Center launch.

• JEFFERIES LLC., Contract Network Engineer, Office relocation of both Charlotte and Boston locations.
• AMERICAN LENDERS SERVICE COMPANY, Abilene, Amarillo, and Lubbock, Texas, Contract Computer Technician, Rewired Amarillo and Lubbock area offices for telephone and network as well enhanced new and used computers.
• CROP DOC'S, Brownfield, Texas, Contract Computer Technician, Installed and maintained new wireless network for peanut consulting firm. Maintained all computers.
• COTTON KINGS, Lubbock, Texas, Contract Computer Technician, Installed ACT! Data base and maintained 12 computers.
• COMPUTER VISION/INACOM, Abilene, Texas, Contract Computer Technician, Assisted with Year 2000 upgrade on Compaq computers for Hendrick Health System. Applied troubleshooting skills for health system specific problems.

• Successfully completed the Certified Government Chief Information Officer course from Carl Vencent Institute of Government from UGA
• Successfully completed CISSP training course with New Horizons
• Fourteen CompuMaster's Windows NT 4.0 training hours
• Accumulated hours toward Community College of the Air Force
• Customer service training from United States Air Force

• Harris County, Hamilton, GA, 2017-01-01, Present, Chief Information Officer, Build and develop a County IT department, to include a budget and manpower needs. Become a central point of contact for all departments to contact for IT related issues. Work with the County Manager and Department heads to understand their department IT needs, and to inform them of what, and how a central IT department will assist. Work with vendors to renegotiate contracts. Write documentation, to include an acceptable use policy as well as other documentation for the IT department. Assess new technology and the plausible use for the county. Assist departments on implementing State driven software., Consolidated the internet for the county., Work with departments to make a uniform technology strategy., Implement a central DATA center for all departments., Work with the finance department on cutting cost on copiers, phones, and other overlooked expenditures.
• IHS Computers, Columbus, GA, 2013-01-01, 2017-01-01, Senior Field Service Technician, Provide onsite IT support to business, local county governments and homes on location. Assist with add, move, or change desktop computers or servers. Work with clients to gain the maximum ROI of their computer technology. I am responsible for researching and investigating emerging technologies that help us deliver exceptional service to our clients. In addition to businesses and local county government, I also support in home customers. To include but not limited to setting up new PCs, virus removal, or just simply teaching the customer how to use their PC. Always provide outstanding customer service by interacting directly with client-on-client issues., Manage multiple projects for different clients. Not limited to, rewiring, DATA room moves, WiFi implementation, or what the client may need., Introduced Untangle to HIS Computers and clients., Work with clients to complete goals that require DATA integration as well as day-to-day operations., Provide quality and sound advice for the customer, and not cut corners.
• Post Modern Communications, Huntersville, NC, 2011-01-01, 2013-01-01, Contracted Network Engineer, Work with clients to gain the maximum ROI of their computer technology. Advise clients of current trends in the computer industry too assist in keeping them competitive. Travel to customer sites to fix or rebuild desktop systems, servers, and phone systems. Assist with add, move, or change desktop computers or phones., Work with vendors to keep services and products on time and below budget., Work with clients to complete goals that require DATA integration.
• Automotive Management Services Inc., West Palm Beach, FL, 2009-01-01, 2011-01-01, North Carolina IT Manager, Mange IT for ten auto dealerships located in the Charlotte Metro area. Work with Dealer owner / partners as well as corporate personnel to maximize ROI of IT assets. Advised owner / partners of current trends in the computer industry too assist in keeping them competitive. Work with employees on day-to-day desktop support issues. Travel to all ten auto dealers in the Charlotte area to fix or rebuild desktop systems, add move, or change desktop computers as to the duties assigned to the employee. Maintain the current infrastructure and implement new software and policies, daily monitoring of firewalls and servers to achieve an optimal operating environment, with a 99% uptime., Maintain a working environment with current equipment by reutilizing aged equipment, Negotiate lower pricing on vendor services and products, Project managed IT and Telco installs for new construction projects and building remodeling.
• GOLDTOE MORETZ, Newton, NC, 2007-01-01, 2009-01-01, Network Administrator, Manage the Windows network environment by performing daily back-ups, maintaining the local data center, patch management, Active Directory, and UPS management. Assist with user maintenance on the Citrix server and the BES. Plan and implement installation project with management and customers. Develop and document systems specifications and technical implantation. Troubleshoot all network connectivity issues. Serve as second level support for network connected user workstations. Monitor VPN, network activity and compliance. Serve as network administrator support for company's international office in China. Monitor and maintain Red Hat domain controller, and user profiles., Consolidate Servers to reduce eco footprint, Assisted with the design and implementation of MPLS network for all locations., Assisting with the migration from two domains to a new consolidated domain.
• INDUSTRIAL DISTRIBUTION GROUP, Belmont, NC, 2006-01-01, 2007-01-01, Systems Administrator, Install, configure, and manage Windows Server 2000 and 2003 for a global distribution company serving more than 20,000 customers with over 1000 active users. Manage the Windows network environment by performing daily back-ups, maintaining the data center, patch management, UPS management, and Active Directory maintenance. Second level support for network connected user workstations by providing diagnostic assistance with problem resolution. Back up to the Exchange, Citrix, and BES administrator, to assist internal and external customers with connections., Assisted with the Citrix migration., Converted Windows Servers from physical into virtual servers using VM-Ware., Reconfigured the server room's power distribution to better utilize the UPS.
• DAYMARK RECOVERY SERVICES, INC., Kannapolis, NC, 2003-01-01, 2006-01-01, Network Specialist II, Troubleshoot software and hardware problems; research and install new software, configurations, updates, and patches. Provide computer training and refresher courses. Monitor Daymark's computer assets and ensure compliance with employee e-mail and internet policies. On-call 24/7. Administer and monitor multi-node Wide Area Network/Local Area Network for 250 employees to ensure smooth network and server operation. Maintain system updates, user accounts, network security, and antivirus software., Ensure response times are met based on category and urgency of problem., Minimized loss of user information and enhanced network speed by implementing terminal services on windows 2003 server platform., Successfully migrated from Windows 2000 to Windows 2003 Servers, providing adequate training for smooth transition.