Leslie Shaver
Summary
Experienced in managing guest communications and inquiries, ensuring timely responses that enhance guest satisfaction. Coordinated property maintenance and housekeeping services, maintaining high cleanliness standards and readiness for guests. Monitored guest feedback to identify areas for improvement, leading to enhanced service delivery. Developed standardized procedures for food preparation and trained kitchen staff, contributing to improved team performance and operational efficiency.
Overview
10
10
years of professional experience
1997
1997
years of post-secondary education
Work History
Airbnb Co-Host
Steven Lamanna
Suwannee
04.2022 - Current
- Managed guest communications and inquiries, ensuring timely responses that enhanced overall guest experience and satisfaction.
- Coordinated property maintenance and housekeeping services, maintaining high cleanliness standards and guest readiness.
- Assisted in managing booking calendars and guest check-in/check-out processes, streamlining operations and reducing errors.
- Monitored guest feedback and reviews, identifying areas for improvement and enhancing service delivery accordingly.
- Conducted regular property inspections and coordinated repairs, ensuring compliance with safety standards and maintaining property value.
- Ensured that all guests were taken care of promptly and courteously.
Kitchen Manager
Salt Creek Restaurant
Suwannee
05.2017 - 08.2020
- Developed and implemented standardized procedures for food preparation, ensuring consistency and quality across all menu items.
- Trained and mentored kitchen staff, improving team performance and fostering a collaborative work environment.
- Managed inventory control systems, reducing food waste and optimizing ingredient utilization to enhance cost efficiency.
Sales Associate
Gateway Marine
Suwannee
10.2015 - 05.2017
- Engaged customers by providing tailored product recommendations, enhancing their shopping experience and fostering brand loyalty.
- Collaborated with team members to achieve sales goals, contributing to a 20% increase in store performance.
- Trained new associates on product knowledge and customer service techniques, improving overall team efficiency and customer satisfaction.
Education
North Marion High School
Citra, FLSkills
- Guest communication
- Property maintenance
- Booking management
- Customer feedback analysis
- Inventory control
- Multitasking skills
- Self motivation
- Time management abilities
- Active listening
- Problem-solving aptitude
Timeline
Airbnb Co-Host
Steven Lamanna
04.2022 - Current
Kitchen Manager
Salt Creek Restaurant
05.2017 - 08.2020
Sales Associate
Gateway Marine
10.2015 - 05.2017
North Marion High School