Leslie Sims Junior
Tulsa,OK
Summary
Experienced inside sales supervisor with a strong background in team leadership, customer relationship management, and sales operations. Skilled in CRM, ERP, order processing, and training staff to improve efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Inside Sales Supervisor
Arbor Metals
Tulsa, ok
06.2011 - Current
- Supported Arbor Metals’ inside sales team with quotes, orders, and customer requests.
- Assisted with order entry and fulfillment across inventory and shipping teams.
- Trained staff on customer service, quote follow-up, and account updates.
- Coordinated order entry and fulfillment with inventory and shipping teams.
- Supervised Arbor Metals inside sales team handling quotes, orders, and customer requests.
- Resolved customer issues involving orders, delivery schedules, and product changes.
- Monitored sales activity through CRM and ERP systems.
- Communicated with manufacturing and warehouse teams on material needs.
- Maintained customer accounts and supported long-term metal supply relationships.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Ensured compliance with internal policies and procedures regarding sales transactions.
- Communicated key information regarding products, promotions and sales incentive contests to foster competitive drive.
- Coordinated with marketing teams to develop promotional campaigns that increased lead generation.
- Implemented strategies to maximize sales efficiency by utilizing CRM systems.
- Identified opportunities for improvement in the sales process through analyzing data trends.
- Resolved escalated customer complaints in a timely manner while maintaining high levels of professionalism.
- Developed processes for efficient order processing and customer service operations.
- Developed pricing models that offered competitive rates while still meeting company profit margins.
- Evaluated current processes within the organization from a cost-efficiency perspective.
- Updated onboarding manuals, glossary of industry terms and call scripts to help prepare sales team for success.
- Provided training and mentoring for new hires on product knowledge, account management and customer service skills.
- Communicated regularly with senior leadership about progress toward meeting departmental goals.
- Analyzed performance metrics to improve productivity, solve problems and create opportunities to enhance operational success.
- Monitored customer feedback and implemented changes accordingly to improve customer experience.
- Analyzed daily, weekly, monthly reports to track performance metrics such as revenue, conversion rate, call volume.
- Negotiated contracts with vendors for better pricing on products or services needed by the company.
- Participated in industry events and trade shows to increase brand awareness and generate leads.
- Conducted regular meetings with the inside sales team to review goals and objectives.
- Analyzed market conditions and identified potential areas for growth or expansion.
- Built relationships with customers by providing personalized support during pre-sales inquiries.
- Collaborated with other departments to ensure smooth implementation of projects related to sales initiatives.
- Communicated with repeat customers to build long-term relationships.
- Collected and documented customer feedback and complaints to identify service improvement areas.
- Collaborated with marketing and development departments for effective sales.
- Reported sales metrics to senior management and suggested improvements to increase the value of collateral.
- Led inside sales meetings to outline projected goals and marketing campaigns.
- Monitored employee productivity and motivated the team to meet daily goals.
- Managed performance and salary reviews.
- Increased company profit through effective employee training.
- Delegated tasks to staff and set clear priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Recruited and trained new employees to meet job requirements.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Managed daily operations, client relations and IT.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Conducted in-depth research on competitor trends, products and services.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
Education
High School Diploma -
Daniel Webster High
Tulsa Ok05-2004
Skills
- Customer relationship management
- CRM systems
- ERP systems
- Order processing
- Sales forecasting
- Competitive pricing
Timeline
Inside Sales Supervisor
Arbor Metals
06.2011 - Current
High School Diploma -
Daniel Webster High