Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Smith

Hyattsville,MD

Summary

A professional with over 15 years in confidential document processing, financial analysis and database management. An organized and tactful team leader that builds positive rapport, inspires trust in personnel and guides teams toward the achievement of organizational goals. A strong facilitator, adept at working cross departmentally alongside management and company leaders.

Overview

26
26
years of professional experience

Work History

Lead Phlebotomist

Whitman Walker
11.2013 - Current
  • Develops and trains team members on essential job functions
  • Prepares detailed reports outlining project time frames, and outcomes
  • Performs venipunctures with accuracy ensuring client satisfaction and comfort
  • Enters employee and client information into database for service tracking purposes
  • Audits personnel growth and development for evaluations
  • Handles personal identifying information with confidentiality and tact both in and out of the workplace
  • Files medical reports in client specific folders
  • Communicates clinic needs and supports management cross-departmentally.

Loan Processor

Marriot Employees Federal Credit Union
09.2009 - 11.2023
  • Maintain high call volumes while meeting high operational demands
  • Set-up drafts and processed immediate payments after conducting necessary research and analysis of accounts
  • Processed documentation for customer loans per company standards
  • Deployed automated system tracking for accounts with harder to find customers
  • Maintain bank information confidential and flag suspicious accounts to upper management
  • Strategized with customers regarding solutions for their unpaid loans/dues
  • Assisted with administrative tasks for Loan Processing department
  • Perform clerical duties, process employee data and train new personnel on company policies.

Delinquency Specialist

Navy Federal Credit Union
12.2001 - 09.2009
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications
  • Initiated repossession process or service disconnection upon failure of other collection methods
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Mitigated customer complaints and provided real-time solutions
  • Analyzed financial documentation and customer identifying information for validity and account repayment
  • Assisted with team administrative tasks
  • Gathered data for account information and repayment
  • Provided real-time technical assistance to customers having trouble viewing their account as well as junior personnel.

Loan Officer

05.1998 - 12.2001
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Mitigated customer complaints and provided real-time solutions
  • Assisted with administrative tasks for Loan Processing department
  • Audited junior personnel growth and development for evaluations
  • Made recommendations to improve the efficacy of the Loan Processing Department
  • Assist in the overseeing of junior personnel in training providing assessments and reflections as needed for personnel evaluation
  • Handled personal identifying information with confidentiality and tact both in and out of the workplace.

Education

Medical Assistant Certificate -

Sanz School

Nursing Assistant Certificate -

Prince George’s Community College

Associate Degree in Business: Business Management -

Borough of Manhattan Community College of The City University of New York

Skills

  • Time Card Processing
  • Document Processing
  • Financial Analysis
  • Financial Transaction Expertise
  • Project Management
  • Database Management
  • Sales Expertise
  • Debt Management
  • Time Management
  • Data Processing
  • Patient Confidentiality
  • Venipuncture
  • Recording Data

Timeline

Lead Phlebotomist

Whitman Walker
11.2013 - Current

Loan Processor

Marriot Employees Federal Credit Union
09.2009 - 11.2023

Delinquency Specialist

Navy Federal Credit Union
12.2001 - 09.2009

Loan Officer

05.1998 - 12.2001

Medical Assistant Certificate -

Sanz School

Nursing Assistant Certificate -

Prince George’s Community College

Associate Degree in Business: Business Management -

Borough of Manhattan Community College of The City University of New York

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Leslie Smith