Leslie Smith
Mobile,AL
Summary
Reliable and adaptable professional with experience in caregiving, retail, and food service. Skilled in customer service, problem solving, time management, and team collaboration. Strong at handling daily responsibilities with professionalism, clear communication, and attention to detail.
Overview
15
15
years of professional experience
Work History
Family Caregiver
Acumen Fiscal Agency
Mobile, Alabama
10.2023 - Current
- Provided personal care following the Acumen care plan instructions
- Assisted with bathing, dressing, grooming, and toileting needs
- Assisted with mobility, transfers, and repositioning to enhance client comfort and safety
- Prepared meals and supported safe feeding routines
- Reminded clients about medications and daily schedules
- Monitored comfort, safety, and changes in daily condition
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Coordinated travel for family members to ensure timely access to medical appointments and errands
- Maintained detailed records of services and patient progress to support ongoing care and evaluation
Starbucks Barista
Starbucks
Mobile, AL
10.2017 - 12.2019
- Prepared espresso drinks, brewed coffee, and specialty beverages using cafe recipes.
- Welcomed customers and accurately took orders for coffee drinks, food items, and specialty beverages.
- Operated espresso machines, grinders, and blenders with careful equipment maintenance.
- Maintained cleanliness of service areas, dining spaces, and beverage stations to enhance customer experience.
- Maintained supply of milk and syrups to support seamless beverage service during busy hours.
- Supported team during rush periods and trained new baristas on efficient service routines.
- Facilitated daily operations by performing setup and cleanup tasks during opening and closing shifts.
- Operated cash registers to process customer payments.
Child Book Specialist Coordinator
Books-A-Million
Mobile, Alabama
03.2012 - 10.2017
- Planned kids events and trips at Books-A-Million, created story time for children and ordered summer kids books for summer reading program and back to school reading.
- Assisted customers with book, gift, and product selection.
- Supported Books-A-Million store operations and daily customer service needs.
- Addressed customer complaints efficiently, ensuring resolution aligned with company standards and maintaining high customer satisfaction.
- Conducted inventory checks to assess stock levels and identify replenishment needs. and stock replenishment across sales areas.
- Maintained organized backroom areas and followed company procedures for store readiness.
- Trained employees on best practices and protocols, enhancing team effectiveness and ensuring compliance with company standards.
- Compiled reports for management and governmental agencies based on research.
- Planned team events aimed at enhancing team cohesion and creating a positive work atmosphere. to promote a positive work environment.
Education
Bachelor of Arts - Animation And Special Effects
Art Institute of Atlanta
GA05-2010
Skills
- Customer service
- Clear communication
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Microsoft Office Suite
- Office software
- Animation experience
- Basic animation techniques
- Hand-drawn animation techniques
- Visual communication techniques
- Graphic design principles
- Color theory principles
- Professionalism
- Character design
- Digital painting
- 3D software expertise
Timeline
Family Caregiver
Acumen Fiscal Agency
10.2023 - Current
Starbucks Barista
Starbucks
10.2017 - 12.2019
Child Book Specialist Coordinator
Books-A-Million
03.2012 - 10.2017
Bachelor of Arts - Animation And Special Effects
Art Institute of Atlanta