Leslie Sohahong-Kombet

• Resolved customer complaints regarding food quality or services provided.
• Interacted with coworkers regarding special orders for student s or faculty
• Adjusted seasonings of dishes during cooking process in order to enhance flavors.
• Restocked the stockrooms and refrigerators
• helped others in different areas of the cafeteria to run and maintain a team setting
• Continuously practicedpromptness, cleanliness and available to help others.

Maintained freshness and quality of produce by proper rotation to reduce waste

• I used grills, fryers, ovens, broilers, steamers.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Communicated effectively with staff regarding patron food allergies and dietary restrictions.

• Operated industrial mixers and other food processing machinery to support kitchen operations.
• Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
• Restocked cupboards, refrigerators and service stations with new food items or supplies.
• Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
• Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
• Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
• Carried out basic cooking duties such as reducing sauces and parboiling food.
• Checked the quality of raw materials prior to use in order to ensure freshness of products used.
• Prepared workstations with ingredients and tools to increase efficiency.
• Cleaned work areas, equipment, utensils, dishes and silverware between tasks.
• Monitored inventory levels and assisted in ordering kitchen supplies.
• Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
• Stocked cupboards and refrigerators and tended salad bars and buffet meals.
• Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
• Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
• Cut or sliced meat, poultry and seafood to prepare for cooking.
• Observed food safety and sanitation protocols to reduce germ spread.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Followed health and safety regulations while handling food and beverages.
• Sliced meats and other ingredients according to recipe specifications using knives or machines.
• Assisted in cooking and plating dishes according to restaurant standards.
• Safely operated kitchen equipment, including industrial-size mixers and knife sharpening tools.
• Maintained inventory of stock and placed orders when there is a shortage of supplies.
• Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
• Stocked kitchen with necessary supplies such as food items, utensils, and equipment.

• Proposed or approved modifications to project plans.
• Created and managed budgets for travel, training, and team-building activities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Assisted in the development and implementation of store policies and procedures related to cash management activities.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
• Coordinated with other departments such as accounting and finance when needed.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
• Reviewed employee time sheets for accuracy before submitting them for payroll processing.
• Investigated discrepancies between actual inventory levels versus system reports.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Recruited and trained new employees to meet job requirements.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Built and maintained working relationships with peers and upper management.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Led employee performance evaluations and rewarded top performers to retain quality personnel.
• Managed and trained cashiers on proper cash handling procedures.
• Increased likelihood of repeat business by building friendly relationships with customers.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Used steam equipment to periodically clean upholstery and carpeting.
• Moved furniture, equipment or supplies manually or with hand trucks.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Swept and mopped floors, vacuumed carpets, and dusted surfaces.
• Responded promptly to all customer complaints regarding cleanliness issues.
• Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
• Emptied trash cans and replaced liners as needed.
• Transported trash bags to designated disposal areas.
• Monitored building security and safety by locking doors or avoiding hazards.
• Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
• Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
• Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
• Dusted furniture, machines or equipment.
• Followed safety processes for all manual and electric cleaning equipment.
• Swept sidewalks and driveways of debris.
• Provided assistance with laundry services when needed.
• Washed windows both inside and outside of the facility.
• Kept business entrances clean, tidy and professional in appearance.