Leslie Sommers
Venice,FL
Summary
Customer-focused professional skilled in order management and cash handling. Delivers outstanding service in fast-paced settings while effectively solving problems and managing time. Strong communicator with a proven track record of contributing to team success and achieving organizational goals.
Overview
19
19
years of professional experience
Work History
To Go Specialist/Server
Olive Garden
Lancaster, Ohio
05.2022 - 05.2026
- Prepared To-Go orders accurately and efficiently for customer pickup.
- Communicated with kitchen staff to ensure order accuracy and timeliness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted customers with menu questions and provided recommendations for meals.
- Provided excellent customer service to enhance dining experiences.
- Resolved guest complaints to ensure satisfaction during dining experiences.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Delivered food and beverages promptly to tables.
Owner/Operator
Opal & Ivory
Lancaster, Ohio
09.2021 - 01.2023
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Managed daily operations of boutique, ensuring excellent customer service.
- Curated product selection, focusing on quality and unique offerings.
- Developed marketing strategies to enhance brand visibility and engagement.
- Maintained inventory levels, coordinating with suppliers for timely deliveries.
- Handled financial transactions, ensuring accurate cash management practices.
- Organized events and promotions to attract new customers and retain loyalty.
- Collaborated with local artists to showcase unique products in the store.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Fulfillment Specialist
Target
Reynoldsburg, Ohio
08.2019 - 08.2021
- Processed online orders for accurate fulfillment and timely shipping.
- Coordinated with logistics teams to optimize shipping schedules and routes.
- Prepared documents such as shipping labels, invoices, packing lists.
- Collaborated with team members to maintain inventory accuracy and organization.
- Operated warehouse equipment to move products efficiently within the facility.
- Trained new hires on fulfillment processes and system navigation techniques.
Executive Administrative Assistant
Marketing Results
Columbus , OH
02.2007 - 03.2019
- Managed executive calendars and scheduled appointments for senior management.
- Coordinated meeting and work schedules for staff teams and executives.
- Coordinated travel arrangements and itineraries for marketing events.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Facilitated office communication between departments to enhance collaboration.
- Organized and maintained confidential files and documents for the office.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Supported project managers by tracking deadlines and deliverables.
Education
High School Diploma -
Pickerington High School
Pickerington, OH05-1999
Skills
- Order management
- Point of sale systems
- Cash handling
- Food handling
- Food packaging
- Menu recommendations
- Upselling techniques
- Complaint resolution
- Customer interaction
- Team collaboration
- Training others
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Goal oriented
- Training others
Timeline
To Go Specialist/Server
Olive Garden
05.2022 - 05.2026
Owner/Operator
Opal & Ivory
09.2021 - 01.2023
Fulfillment Specialist
Target
08.2019 - 08.2021
Executive Administrative Assistant
Marketing Results
02.2007 - 03.2019
High School Diploma -
Pickerington High School