Leslie Springer
La Habra,CA
Summary
Dedicated and proactive Administrative Assistant recognized for delivering exceptional customer service and making informed decisions. Strong work ethic and initiative enable consistent learning of new procedures and effective management of diverse projects. Excellent communication skills and a friendly demeanor contribute to a positive and professional workplace environment. Committed to supporting organizational goals through effective administrative support and collaboration.
Overview
10
10
years of professional experience
Work History
Full-Time Associate
ALDI
Amherst, NY
01.2023 - 05.2025
- Engaged with guests, answered product-related questions, and addressed concerns to promote a positive and efficient checkout process.
- Oversaw daily transaction operations utilizing POS systems, effectively handling cash, card, and SNAP benefit transactions.
- Executed daily cash management by balancing cash drawer and overseeing opening and closing procedures.
- Maintained clean and organized workstation. Assisted with early morning stocking. Supported inventory checks to ensure accuracy.
- Executed merchandise return and exchange procedures in strict accordance with store policies.
- Facilitated training and mentorship for new associates on store processes and customer service standards.
Full-Time Warehouse Associate
Amazon DBU1
Tonawanda, NY
12.2021 - 11.2022
- Responsible for sorting, stowing and transporting all incoming packages
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Able to take on active roles in various areas while working in a fast-paced warehouse environment
- Interacting with and assisting other warehouse associates
- Operated machinery for efficient loading and unloading of packages.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Players Club Representative
Seneca Buffalo Creek Casino
Buffalo, NY
12.2019 - 02.2021
- Addressed guest inquiries with professionalism, courtesy, and friendliness.
- Assisted in executing promotions and events. Supported awareness of current promotions and events. Communicated all relevant information to guests.
- Entered accurate and complete guest information into ACSC system.
- Safeguarded confidentiality of all patron information to uphold trust and security.
- Cultivated and enhanced positive public relations strategies.
- Applied critical thinking skills to navigate emerging challenges effectively.
- Assisted in organizing promotional events to enhance brand visibility.
- Assisted members with inquiries regarding rewards programs and promotions.
Administrative Assistant for Nonprofit Agency
Homespace Corporation
Buffalo, NY
01.2018 - 08.2019
- Oversaw administrative operations across three agency locations.
- Coordinated efforts with Executive Director to provide comprehensive support to agency's Board of Directors.
- Managed case planning and staffing requirements to ensure operational efficiency.
- Spearheaded creation and publication of agency annual report and all public relations materials.
- Managed extensive phone operations across three agency locations.
- Executed supply order placement and distribution for multiple locations.
- Cultivated a strong work ethic to inspire and mentor agency youth.
- Assisted in daily office operations to support team efficiency. Coordinated schedules and meetings to facilitate communication. Managed filing systems to ensure organized documentation.
Full-time receptionist position
People Inc.
Buffalo, NY
09.2015 - 10.2017
- Oversaw receptionist area operations, ensuring a welcoming environment for visitors and efficient handling of inquiries.
- Facilitated efficient distribution of incoming faxes and mail to appropriate recipients across the office.
- Drafted reports and correspondence based on dictation and handwritten notes.
- Assisted in producing copies and sending faxes to support communication efforts. Managed all outgoing correspondence to ensure timely delivery.
- Oversaw insurance verification and payment authorization processes for rehabilitation patients.
Education
High School Diploma - General Studies Major
Erie Community College
Skills
- Office administration
- Typing proficiency
- Effective communication skills
- Front desk coordination
- Digital and physical document handling
- Skilled in Microsoft Office applications
- Insurance verification expertise
- File organization
- Detail-oriented individual
- Adaptable mindset
Timeline
Full-Time Associate
ALDI
01.2023 - 05.2025
Full-Time Warehouse Associate
Amazon DBU1
12.2021 - 11.2022
Players Club Representative
Seneca Buffalo Creek Casino
12.2019 - 02.2021
Administrative Assistant for Nonprofit Agency
Homespace Corporation
01.2018 - 08.2019
Full-time receptionist position
People Inc.
09.2015 - 10.2017
High School Diploma - General Studies Major
Erie Community College