Edwin Enriquez

• Assist customers, process transactions, and provide a positive shopping experience.
• Stock shelves, rotate products, and maintain organized displays.
• Ensure cleanliness, unload deliveries, and follow safety protocols.
• Work with colleagues to meet store goals and adapt to changing tasks.
• Lift up to 45 lbs., stand for long periods, and operate equipment safely.

• Interface with prospective restaurant partners to onboard them onto the Uber Eats platform.
• Identify and close new business opportunities through outbound prospecting, networking, and industry events.
• Develop rapport with partners and maintain frequent contact to optimize performance and engagement.
• Utilize data insights to improve restaurant operations, increase order volume, and drive revenue growth.
• Negotiate contracts and pricing agreements to maximize profitability while ensuring partner success.
• Collaborate with internal teams, including Operations and Customer Support, to enhance the restaurant experience.
• Maintain compliance with company policies and industry regulations in all partner interactions.
• Use CRM tools to track leads, manage a sales pipeline, and meet or exceed activity and performance targets.
• Communicate effectively via phone, email, and in-person meetings to guide partners through the onboarding process.
• Work in a fast-paced environment, adapt to changes, and meet deadlines for multiple concurrent tasks.
• Travel within designated areas as needed to build relationships and support restaurant partners.

• Managed high-volume inbound and outbound calls to engage potential customers and guide them through the enrollment process.
• Educated clients on policy options, benefits, and coverage details while ensuring compliance with state and federal regulations.
• Utilized CRM tools to track leads, manage follow-ups, and optimize the sales pipeline.
• Consistently met or exceeded sales quotas through consultative selling and strong relationship-building techniques.
• Maintained up-to-date knowledge of industry trends, insurance products, and compliance requirements.

• Identified potential risks in client businesses and recommended appropriate insurance coverage.

• Finalized sales and collected necessary deposits.

• Effectively harnessed Salesforce to prospect leads, manage opportunities, and develop data-driven dashboards, resulting in a more streamlined sales process and improved organizational efficiency

• Contributed to team management efforts by inspiring, coaching, and collaborating with Sales Representatives, fostering a collaborative environment conducive to achieving exceptional results

• Developed and implemented innovative strategies to optimize team performance, resulting in heightened efficiency, elevated engagement, and ultimately, improved sales outcomes

• Successfully engaged decision makers within restaurants and hospitality groups, effectively positioning Grubhub's value proposition and guiding them towards becoming more successful on the platform

• Demonstrated skill in negotiating and managing all stages of communication with prospects, cultivating long-term relationships and driving enduring business connections

• Consistently executed over 80 outbounding calls per day, showcasing persistent and proactive outreach efforts to engage prospective clients

• Exercised exceptional time management skills to ensure the acquisition of high-quality prospects, accurate forecasting, and optimal work practices, resulting in improved sales outcomes

• Leveraged excellent communication skills and industry knowledge to articulate Grubhub's value proposition during in-person visits within the designated territory, effectively closing prospects and expanding the customer base

• Implemented strategic pipeline management practices to efficiently handle leads, resulting in a streamlined sales process, increased deal velocity, and enhanced revenue generation

• Evaluated, responded to, and expertly resolved user requests related to hardware, software, and network issues, minimizing downtime and optimizing operational efficiency

• Led the migration of more than 100 users onto MS Office 365, contributing to improved productivity and enhanced collaboration across the organization

• Displayed proficiency by resolving an average of 50+ tickets daily with an exceptional 97% answer rate, reflecting strong problem-solving skills and dedication to prompt assistance

• Maintained an impressive 91% resolution rate, consistently addressing user concerns and ensuring issues were effectively resolved within a timely manner

• Strategically customized interactions to meet individual customer needs, resulting in an impressive 87% pick-up rate and heightened customer satisfaction

• Established a welcoming and positive environment that consistently reflected the company's core values, enhancing customer engagement and brand loyalty

• Successfully implemented outbounding strategies to reconnect with initially hesitant customers, achieving a remarkable 60% closing rate and boosting revenue

• Demonstrated a complex understanding of sales techniques, contributing to consistent achievement of monthly revenue goals exceeding $35k+ (120% to goal)

• Managed a high volume of inbound calls (120+) and executed proactive outbound calls (35+ daily), showcasing exceptional multitasking and communication skills

• Leveraged strong interpersonal communication abilities to establish rapport and trust with independent locations, fostering enduring professional relationships

• Played a pivotal role in training new hires, imparting insights into consumer psychology and sales techniques specific to our industry, resulting in enhanced team performance

• Showcased an innate ability to move leads through the pipeline stages, employing persuasive communication and value-driven approaches to enhance conversion rates and achieve exceptional results