Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Leslie Starks

Madison,AL

Summary

Dedicated professional with 7 years of experience in customer service, leadership, and technical troubleshooting. Proven track record in enhancing customer satisfaction and streamlining processes, recognized for exceptional problem-solving and organizational skills. Eager to leverage expertise in budgeting, conflict resolution, and communication to drive company success.

Overview

7
7
years of professional experience

Work History

Self-check Out Attendant

Walmart
West Point, MS
05.2023 - 09.2024
  • Resolve technological issues for self-checkout machines.
  • Monitored and maintained checkout lanes to ensure customer satisfaction.
  • Assist customers with the checkout process.
  • Guide customers to appropriate machines for cash or card transactions.
  • Maintain and replenish supplies in the self-checkout area.
  • Recognized for exceptional customer service skills and strong work ethic.
  • Ensured proper operation of self-checkout machines by troubleshooting technical issues.

Front Desk Agent

Hilton Garden Inn Hotel
Starkville, MS
09.2022 - 03.2023
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Scheduled reservations for groups and special events.
  • Verified accuracy of room rates and other charges during check-in process.

Lead Sales Associate

Dollar General
Woodland, MS
07.2020 - 09.2022
  • Managed customer transactions, refunds, and inquiries.
  • Scheduled and coordinated employee shifts.
  • Reported profits to the bank and corporate.
  • Maintained inventory by stocking shelves.
  • Assisted co-workers with daily tasks.
  • Assisted with the training of new sales associates.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.

Customer Service Representative

Liveops
Scottsdale, IL
11.2020 - 06.2021
  • Handled customer complaints and resolved issues.
  • Maintained records of customer interactions and transactions.
  • Recognized for excellent customer resolution skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Sitel
Starkville, MS
04.2019 - 10.2019
  • Documented customer interactions and transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Troubleshooting customers' problems with their cable television or sending out technicians to customers' homes.

Hostess

Harvey’s
Starkville, MS
12.2017 - 10.2019
  • Greeted and seated guests, and provided menus.
  • Assigned patrons to appropriate tables.
  • Coordinated seating with the restaurant rotation.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Communicated clearly with kitchen staff regarding customer orders.

Education

Associate of Arts - Business

East Mississippi Community College
Mayhew, MS
05.2018

High School Diploma -

West Point High School
West Point, MS
05.2016

Skills

  • Excellent communication
  • Conflict resolution
  • Detail-oriented
  • Program compliance
  • Mathematical operations
  • Analytical skills
  • Fast-paced environment
  • Proficiency with Microsoft Office Applications
  • Team leadership
  • Confidentiality
  • Professional telephone demeanor
  • Cash Handling
  • Customer Service
  • Troubleshooting
  • Sales professional

Affiliations

  • Beta Club (with office position)
  • National Honor Society (with office position)

Timeline

Self-check Out Attendant

Walmart
05.2023 - 09.2024

Front Desk Agent

Hilton Garden Inn Hotel
09.2022 - 03.2023

Customer Service Representative

Liveops
11.2020 - 06.2021

Lead Sales Associate

Dollar General
07.2020 - 09.2022

Customer Service Representative

Sitel
04.2019 - 10.2019

Hostess

Harvey’s
12.2017 - 10.2019

Associate of Arts - Business

East Mississippi Community College

High School Diploma -

West Point High School

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Leslie Starks