Leslie Steingold
Manager
LYNBROOK,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
SFL MANAGER
Walgreens Boots Alliance
Hicksville, New York
02.2019 - Current
- Implemented process improvements, resulting increase in operational efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Customer Service Manager
Costello's Ace Hardware
Island Park, New York
10.2012 - 02.2019
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
File Clerk
Waldbaums Supermarket
Long Beach, New York
04.2001 - 09.2017
- Prepared labels for new files and folders as needed.
- Tracked materials removed from files to facilitate return process. Maintained high levels of confidentiality while creating files, reports and records. Price changing of the entire store.
Manager
Pita Grill Fresh
Long Beach, New York
02.2009 - 09.2011
- Resolved customer inquiries and complaints requiring management-level escalation. Performed customer's needs assessments and coordinated resolutions with supply chain and quality teams.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Medical Receptionist
Long Island Women's Health Care Group
Cedarhurst, New York
04.2008 - 01.2009
- Protected patients by observing strict HIPAA guidelines.
- Completed relevant insurance and other claim forms.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Dental Receptionist
Dr Celella
Long Beach, New York
10.2006 - 03.2008
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided support with front office duties such as photocopying documents or scanning files.
Letter Carrier
USPS
Hewlett, New York
04.1995 - 01.2001
- Routed all classes of mail in sequence of delivery along established route.
- Delivered various types of mail on routes according to strict timelines.
- Sorted incoming mail into appropriate categories in accordance with organizational guidelines.
Education
Spanish Language And Literature
Beach Channel
Rockaway Park, NY06-1989
Skills
Courteous, good problem solving and ability to get the job done Communicates effectively and has knowledge of Microsoft Office Great motivation and interpersonal skills
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
SFL MANAGER
Walgreens Boots Alliance
02.2019 - Current
Customer Service Manager
Costello's Ace Hardware
10.2012 - 02.2019
Manager
Pita Grill Fresh
02.2009 - 09.2011
Medical Receptionist
Long Island Women's Health Care Group
04.2008 - 01.2009
Dental Receptionist
Dr Celella
10.2006 - 03.2008
File Clerk
Waldbaums Supermarket
04.2001 - 09.2017
Letter Carrier
USPS
04.1995 - 01.2001
Spanish Language And Literature
Beach Channel
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