Tameriya Dunn
Dallas,TX
Overview
10
10
years of professional experience
Work History
Patient Scheduler
Touchstone Medical Imaging
08.2022 - Current
- Provide courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures such as ..MRIs, PET/CT scans, Screening/Diagnostic Mammograms, X-rays, Breast/general Ultrasounds and DXA scans.
- Responsible for collecting accurate demographic, insurance and all other billing information.
Customer Service Representative
Walgreens
11.2020 - 06.2022
- Provides Timely Response To Patients' Inquiries By Telephone And/Or Email In An In Or
- Outbound Service Center, Consistent With Service And Quality Standards
- Hippa Verified
- Provides Typed Documentation Of All Communications Received From Calls And Provides
- Notification Of Any Urgent Orders, Shipping Related Issues And Any Errors.
- Handled customer inquiries and suggestions courteously and professionally.
Claim Associate
State Farm Mutual Automobile Insurance Company
01.2019 - 07.2019
- Evaluate all claim and policy information and investigate all details for insured client for various line of business, also ensure applicable coverage of individual
- Administer and settle also claims effectively and inform all customers and claimants for any denials on claims.
Customer Service Specialist - Technical Support
Convergys
03.2017 - 11.2017
- Answer frequent calls while entering customer's information, providing customers with detailed information about their AT&T Digital Life services
- Also troubleshoot devices and scheduling appointments
- Accurate in using systems like Clarify, Telegence (Billing System), First Asset, System
- X, YODA, Newgistics and Order track
- Complete 100% FLS
- Maintain call flow while fulfilling customer's needs.
Clerk
Quiktrip Store
01.2016 - 01.2017
- Provided exceptional customer service to hundreds of store customers by greeting and also assisting guests with finding merchandise
- Tagging, stocking and organizing products inside to maintain a clean and orderly store, ringing up purchases
- Opened and closed register also performed credit and debit transactions.
Swing Shift Manager
McDonald's
05.2014 - 12.2015
- Maintained teams that was highly motivated so that I was able to oversee operations and guide entry-level employees through daily responsibilities
- Trained newly hired associates, place supplies orders, and ensured exceptional customer satisfaction
- Counted cash received at the start and end of work shift in order to balance cash drawer
- Ensured clean and safe working environments and reported to superior any challenge unable to handle in the course of work
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05.2016
Skills
- Customer Service
- Call Center
- Customer Care
- Dispatch
- CSR
- Technical Support
- Live Chat
- Certifications and Licenses
- Driver's License
- Assessments
- Work motivation — Proficient
- January 2021
- Level of motivation and discipline applied toward work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- SKILLS
- Highly reliable problem solving and reasoning skills
- Commendable mathematical and computational abilities
- Ability to work effectively for long hours
- Ability to work under pressure
- A good eye for details; great retention skills
- Ability to multitask, a great team player
- Diligent and committed to work
- A keen observer
- Great interpersonal and communication skills
- A friendly and cheerful attitude
- Highly dedicated to the job and goal-oriented
- Proficiency in Microsoft Office programs such as Word and Excel
- Good organizational skills
- Admirable resourcefulness; and has positive outlook in life
- Well-organized, with good time management
- Patient Relations
- Insurance Knowledge
- Medical Terminology
- HIPAA Requirements
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Patient Scheduler
Touchstone Medical Imaging
08.2022 - Current
Customer Service Representative
Walgreens
11.2020 - 06.2022
Claim Associate
State Farm Mutual Automobile Insurance Company
01.2019 - 07.2019
Customer Service Specialist - Technical Support
Convergys
03.2017 - 11.2017
Clerk
Quiktrip Store
01.2016 - 01.2017
Swing Shift Manager
McDonald's
05.2014 - 12.2015
High School Diploma -
South Oak Cliff High School