Leslie Thompson
Allegheny Health Network
Pittsburgh,PA
21
years of professional experience
Helpful Patient Service Representative with 20 years of experience. Proficient at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of Medical Professionalism and commitment to patient happiness. Innovative professional exceptionally well-versed in communication and team building.
Work History
Patient Access Coordinator
13 Years 1 Month- Balanced deposits and credit card payments each day
- Uses Epic software system to schedule appointments
- Reviewed and corrected claim errors to facilitate smooth processing
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Completes clerical tasks such as filing, copying and distributing mail
- Educates patients on Medicare Rights to Appeal
Customer Service Manager
14 Years 2 Months- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Resource Center Assistant
3 Years 4 MonthsEducation
High School Diploma
Skills
Document filing
Medical insurance
Insurance verifying
Appointment Scheduling
System updates
Payment collection
Documentation
Strategic Planning
Regulatory Compliance
Customer Service
Time management
Quality Assurance
Training
Cash Management
Protected Patient Information
Additional Information
References Upon Request
Timeline
Resource Center Assistant
Allegheny Health Network
06.2023 - CurrentRead More
Patient Access Coordinator
AHN West Penn Allegheny Health System
09.2013 - CurrentRead More
Customer Service Manager
Walmart
06.2005 - 08.2019Read More
Perry Traditional Academy
High School Diploma
Read More