Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Tincher

Hendersonville,Tennessee

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Under Armour
Mt. Juliet, TN
12.2023 - Current
  • Responsible for overseeing daily shipping and distribution operations.
  • Manage all important documents, such as advanced shipping notices, pick slips, bills of lading, etc.
  • Direct the flow of packages from preparation to shipment.
  • Resolve issues regarding shipped orders.
  • Lead the shipping team to achieve a 98% on-time delivery rate, exceeding industry standards.
  • Motivate and evaluate personnel for performance improvement and goal achievement.

Operations Supervisor

Gap, Inc.
Gallatin, TN
10.2014 - 12.2023
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Streamlined operations by implementing data-driven strategies, resulting in a 30% reduction in process time, and a 10% increase in revenue.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.

Customer Service Supervisor

Kohl's Department Store
Hendersonville, TN
04.2011 - 10.2014
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.

Education

High School Diploma -

E.B. Wilson
Hendersonville
05-1997

Skills

  • Customer relationship management (CRM)
  • Operations monitoring
  • Problem-solving
  • Team leadership
  • Project management
  • Data analysis and research
  • Cross-functional adaptability
  • Proactive

Certification

  • Management & leadership skills: Planning & execution, Indeed Assessments, 02/01/24
  • Warehouse safety, Indeed Assessments, 02/01/24
  • Spreadsheets with Microsoft Excel, Indeed Assessments, 02/01/24
  • Analyzing data, Indeed Assessments, 02/01/24
  • Attention to detail, Indeed Assessments, 02/01/24
  • Data entry: Attention to detail, Indeed Assessments, 02/01/24

Timeline

Operations Manager

Under Armour
12.2023 - Current

Operations Supervisor

Gap, Inc.
10.2014 - 12.2023

Customer Service Supervisor

Kohl's Department Store
04.2011 - 10.2014

High School Diploma -

E.B. Wilson

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Leslie Tincher